Implementation Manager
Lead clients through full implementation from contract to steady state, managing onboarding, training, go-live support, and handoff to CS while building strong customer relationships.
What you’ll do as an Implementation Manager at Rundoo
- Project manage the full implementation process: Oversee the journey of getting a client live on Rundoo, from initial kickoff call post contract sign to hardware ordering and setup to managing live and async portions of training to providing day-of go live support to providing 2-3 weeks of post go live high touch support before handing off to the client success team.
- Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience.
- Partner with sales development and customer success teams: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success.
Requirements
- Excellent communicator with a track record of building strong, consultative customer relationships
- Experience in project management with exceptional attention to detail
- Problem solver who can proactively address client challenges proactively and troubleshoot issues to ensure a smooth implementation process
- Ability to become an industry expert through working with clients, consulting with experts on our team, and independent learning
- Valid U.S. driver’s license
- Comfortable with travel (at maximum: 1-2x a month, 1-3 days at a time)
- Work in our River North office in Chicago 4x/week
Bonus points
- Familiarity with or experience in paint and hardware, building materials, construction supply, or related industries
- Comfortable adapting to a dynamic environment where priorities may shift and new challenges arise regularly
- Prior experience in education
- Experience driving change with customers adopting new workflows or systems
Compensation
- Salary: $86,000 - $111,000 annually
- Equity: $16,735 - $17,530 initial grant value, vesting over 4 years
Benefits
- Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
- 401k with Betterment
- Unlimited PTO with 10 company paid holidays
- In-office gym
- Daily team lunches
- Learning materials and audiobook subscriptions
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