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Square

Head of Product, Square Trust & Safety

Lead Square's Trust & Safety product organization, unifying Risk and Identity teams to set strategy for seller trust, fraud prevention, identity verification, and compliance across the ecosystem.

305k – 457kSan Francisco, CAProduct ManagementOnsite8+ YOE
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About the role

You Will

  • Bring a Square-wide perspective on Trust and Safety for strategic planning, ensuring trust considerations are embedded across all seller-facing products and experiences.
  • Unify the Risk and Identity organizations, creating seamless experiences and shared platforms that enable sellers to grow with confidence.
  • Lead the product organization across multiple product areas including Identity Verification, Risk Management, Disputes, Fraud Prevention, Compliance, and Internal Tooling.
  • Own the primary strategic initiative to build and maintain trust with sellers throughout their lifecycle, from onboarding through account management and remediation.
  • Engage with external partners including regulatory bodies, compliance teams, and identity verification providers to build out strategic rationale for partnerships and integrations.
  • Drive accountability for Risk Loss Rate, Seller Trust metrics, Access expansion for trusted sellers, and ecosystem health across all of Square's products.
  • Deeply understand regulatory requirements, compliance frameworks, and the fintech landscape to shape the GTM and Product strategy for Trust and Safety.
  • Prioritize work across Risk and Identity product areas while influencing prioritization of trust and compliance capabilities across Square products.
  • Validate product strategies through a combination of qualitative seller research, quantitative experimentation, and regulatory analysis to ensure intended impact on both seller trust and fraud prevention.
  • Drive execution across multiple functions and organizations including Product, Engineering, Compliance, Legal, and Operations to deliver on Trust and Safety initiatives.

You Have

  • 8+ years of product management experience
  • Experience leading Product teams across multiple product areas
  • Track record of successful platform/infrastructure product development
  • Experience with trust & safety, risk, identity, or compliance products
  • Proven ability to drive cross-functional alignment across large organizations
  • Experience managing regulatory requirements and compliance-driven product development

Nice to Haves

  • Experience with payments or fintech products
  • Background in fraud prevention, identity verification, or KYC/AML
  • Experience unifying or merging product organizations
  • Track record with both internal tooling and customer-facing product development
  • Familiarity with ML/AI-powered risk and fraud detection systems
  • Experience with identity verification providers (Veriff, Onfido, Persona, Jumio)
  • Knowledge of global regulatory frameworks (FATF, AMLD, GDPR, CFPB)

Skills

Product ManagementRisk ManagementIdentity VerificationFraud PreventionComplianceCross-Functional LeadershipRegulatory RequirementsPlatform Product DevelopmentMl/Ai Risk DetectionKyc/Aml

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