Growth Account Manager
Own and grow a portfolio of 50-75 SaaS customer accounts by driving upsells, renewals, and expansion to increase ARR. Requires 2-5+ years in account management or customer success with strong relationship and consultative skills.
Responsibilities
- Manage a portfolio of 50-75 customer accounts, ensuring consistent communication, providing excellent customer service, and fostering long-term relationships.
- Identify and capitalize on opportunities to upsell additional products and services to existing customers, driving increased customer value and revenue.
- Own the end-to-end renewal process for accounts, proactively engaging customers ahead of contract milestones to assess satisfaction, demonstrate ongoing value, and secure timely renewals.
- Partner with Customer Success Managers to identify and mitigate churn risk, ensuring a high renewal rate while positioning accounts for expansion.
- Engage regularly with customers to understand their evolving needs and challenges, identifying opportunities for growth, and ensuring overall customer satisfaction.
- Send quarterly newsletters with company updates, including new feature launches, to keep customers informed and engaged.
- Work closely with the Growth Account Executive to ensure a smooth handoff of sales opportunities and maintain continuity.
- Collaborate with Customer Success Managers to identify and pursue upsell opportunities both mid-contract and during the renewal cycle.
- Maintain and update HubSpot and PlanHat, ensuring accurate records of customer interactions and sales activity.
- Stay informed on industry trends, competitor offerings, and product developments to provide value-added insights and identify upselling opportunities.
Requirements
- 2–5+ years of experience in Account Management, Customer Success, or Inside Sales, ideally in SaaS
- Proven ability to upsell and expand existing customer accounts
- Proven ability to create pipeline and conduct effective discovery
- Self-starter with strong prioritization and time management abilities
- Comfortable working in a fast-paced, data-driven, and remote environment
- Excellent communication, relationship-building, and consultative selling skills
- Ability to work independently and as part of a team
- Excellent numeracy skills for accurate and speedy calculation of sales prices, discounts and percentages
Nice to Haves
- Experience in MedTech or healthcare
- Trained in enterprise sales methodology
- Experience working with Hubspot or similar CRM platforms
- Exposure to data-driven products or analytics platforms
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