Customer Success Programs Lead
Own customer health scoring, lifecycle automation, and scaled programs that drive adoption, retention, and expansion. Build AI-powered CS systems from the ground up at a high-growth SaaS company.
Forward Deployed Enablement Engineer - Customer Success
Embed with customer success teams to triage support, unblock workflows on Palantir platforms, build tooling with Foundry/AIP, and collaborate on product improvements. Requires strong problem-solving, communication, and proficiency in languages like Python, SQL, or Java.
Washington, DCCustomer SuccessOnsite
About the role
Responsibilities
- Respond to and triage incoming support requests from both internal and external teams.
- Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
- Build with Foundry and AIP to enhance enablement operations and solve novel problems.
- Collaborate with Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
- Partner with Business teams to understand and meet customer needs.
- Participate in a 24/7 on-call rotation for critical customer-facing incidents.
- Take ownership as the first responder for issues.
What We Value
- Ability to continuously learn and work independently with minimal supervision.
- Excellent written and verbal communication skills for technical and non-technical stakeholders.
- Strong creative problem solving skills.
- Comfortable in rapidly changing environments with dynamic objectives.
- Proficiency with programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript.
What We Require
- Background in Data Science, Computer Science, Engineering or STEM OR equivalent relevant practical experience in a technical or engineering role.
Skills
PythonSQLSparkJavaC++TypeScriptJavaScriptPalantir FoundryPalantir AipData Engineering
Similar roles
Customer Success jobsCustomer Success Manager
Manage enterprise customer relationships as a trusted advisor, driving retention, expansion, and value realization for Okta's SaaS security platform. Requires 3+ years in customer success or account management with large enterprises.
Customer Success Manager - Public Sector
Help U.S. government and public sector organizations adopt GitLab's DevSecOps platform, drive adoption/retention/growth, and coordinate cross-functionally as the primary post-sales liaison.
Manager, Customer Success
Front-line manager leading a Customer Success team responsible for renewals and expansions for mid-market and enterprise accounts. Requires 5+ years CS/AM/Sales experience with 2+ years managing revenue teams.