Senior Technical Program Manager, Service Engineering
Lead cross-functional service engineering programs for autonomous vehicle fleet operations, managing roadmaps, KPIs, and stakeholder communication across engineering and operations teams.
186k – 223k
On-site10+ YOETechnical Program Management
About the role
Responsibilities
Establish and maintain clear program reporting and KPIs to communicate status, risks, and accomplishments to stakeholders
Lead cross-functional planning and execution to scale vehicle testing operations and align day-to-day activities with corporate goals and program milestones
Proactively identify, escalate, and drive resolution of issues impacting testing efficiency and manufacturing readiness
Track and drive key service performance metrics, including Mean Time Between Failures (MTBF), Mean Time to Diagnose (MTTD), Mean Time to Repair (MTTR), fleet-level availability, and Bot-to-Technician ratio
Lead effective communication and coordination across teams by establishing processes, leading meetings, and ensuring alignment on deliverables, timelines, and risks
Requirements
BS or MS degree in an engineering or management discipline
10+ years of experience in manufacturing operations, engineering, program management, or fleet operations
Strong track record in managing complex cross-functional projects or programs
Experience with documentation tools such as Jira, Smartsheet, or Confluence
Nice-to-Haves
PMP Certificate
Prior experience working in a startup or automotive environment
Experience in launch and scaling of volume production
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