Senior Ocean Planning Associate
Owns ocean freight space planning, carrier bookings, allocation management, and exception resolution for Thailand exports on the TPEB trade lane. Requires a bachelor's degree, 5–7 years of logistics or carrier operations experience, carrier-office relationships, and Thai and English fluency.
About the job
Responsibilities
Ocean Planning & Execution
- Manage the full cycle of shipment planning and bookings, from forecasting and allocation control to SO release.
- Coordinate daily with Account Management, Procurement, Allocation & Yield, and carrier offices to secure capacity and protect critical shipments.
- Maintain accurate space visibility across Flexport systems, including FFA and the Fulfillment Management Tool (FMT), and maintain sailing schedules.
- Drive optimal space utilization while ensuring compliance with carrier allocation rules and performance metrics.
Carrier Performance & Exception Handling
- Serve as the first point of escalation for booking exceptions, space shortfalls, and service disruptions.
- Leverage relationships with carrier local offices to resolve issues quickly, including SO pushes, equipment release, and rollover prevention.
- Monitor carrier KPIs, including on-time performance, equipment availability, and service quality, and flag trends to Procurement and Operations Excellence teams.
Process Improvement & Market Insights
- Identify workflow gaps and propose process enhancements to improve speed and accuracy.
- Share market intelligence and seasonal trends across internal teams to support trade-lane strategy.
- Partner with Product and Engineering to enhance planning tools and data automation.
Requirements
- Bachelor's degree.
- 5–7 years of experience in freight forwarding, ocean carrier operations, or logistics planning.
- Proven experience working closely with carrier local offices or directly in a carrier customer service role.
- Strong understanding of TPEB trade lanes, allocation cycles, and equipment control.
- Excellent communication skills in Thai and English.
- Detail-oriented, calm under pressure, and highly organized.
- Proactive, data-driven problem solver who thrives in a fast-moving environment.
Professional Development
- Advance skills in process design, complex customer problem-solving, consensus building, hypothesis-driven experimentation, and root-cause analysis.
- Learn to lead small teams executing day-to-day tactical tasks, operate effectively in ambiguity, and shape team strategy.
- Develop subject-matter expertise in ocean and network operations.
- Pursue future paths in procurement, specialist supply chain roles, client advisory, account management, or team leadership.
Skills
Freight Forwarding, Ocean Carrier Operations, Logistics Planning, Tpeb Trade Lane, Carrier Bookings, Allocation Management, Equipment Control, Fulfillment Management Tool, Data Automation, Process Improvement, Carrier Kpis
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