Staff Product Manager, AI Platform
Own Headway's AI platform vision and roadmap as the first AI Platform PM. Build and scale an ecosystem of agents, skills, and integrations (starting with Eddy) to make every employee AI-native.
About the job
Responsibilities
- Set & build the AI platform vision. Define what Headway’s agent harness should look like — from platform & data architecture to the connected ecosystem of agents, skills, and integrations that will sit on top of it.
- Own Eddy's roadmap. Replace real-time feature triage with a first-principles product strategy. Build the user research pipeline, the eval infrastructure, and the prioritization framework that don't exist today.
- Enable adoption across functions. Partner with functional leaders in CX, Ops, Sales, Finance, Clinical, and more to identify high-value AI workflows, build them, and turn non-adopters into power users.
Requirements
- 8+ years of product experience, with at least 2 years shipping AI or AI-adjacent products.
- Have personally built or configured AI agents, skills, or workflows — not just managed the engineers who did. Write prompts, design evals, and know where LLMs break.
- Strong AI fluency: prompt engineering, context management, RAG, tool use, evals. Hold your own with ML engineers and have real opinions on cost/latency/quality tradeoffs.
- A platform thinker who can build for other builders, not only end users.
- A cross-functional operator who translates AI capabilities into business value for non-technical stakeholders — and knows how to say "no" to low-value requests without losing the relationship.
- Ruthlessly prioritized. Hold a product roadmap, a platform roadmap, and an adoption strategy in your head at once and know which to pull on this week.
- Believe AI is going to fundamentally change how knowledge workers operate — and want to prove it at a company where the CEO agrees with you.
Skills
Prompt Engineering, RAG, Ai Agent Configuration, Evals, Context Management, Tool Use, Llm Evaluation, Product Roadmap Planning, Cross-Functional Collaboration, User Research
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