Director of Partnerships

Responsibilities

Own the Partner Network

• Own the health, performance, and composition of Function's imaging partner network across 200+ facilities.
• Keep the CRM accurate as the single system of record for the network.

Drive Network Strategy

• Set market prioritization based on member demand and coverage gaps.
• Own partner mix, remediation versus exit decisions, and high-stakes escalations end to end.
• Bring commit-level recommendations on exits, exclusivity, and major market bets to the COO for ratification.

Lead and Develop the Team

• Manage and develop a team of account managers responsible for partner relationships, onboarding, and ongoing performance.
• Coach through escalations and complex integrations; step in directly on the highest-stakes relationships.

Own Commercial Terms

• Own renewals and contract work for critical partnerships, including pricing, exclusivity, and service-level terms.
• Work with Legal from redline through signature.

Drive Onboarding and Launch

• Ensure partners go live cleanly, with account managers acting as project managers across Member Experience, Operations, and integration/engineering.
• Own the launch-to-stable transition and resolve operational issues that drive member complaints.

Enable Products and Expansion

• Work with Product and MRI Operations to bring new scan capabilities onto the network.
• Support international expansion, including the UK and new markets, with the partner strategy to support it.
• Maintain scalable systems and documentation, including CRM records, SOPs, and institutional knowledge.

Work Cross-Functionally

• Coordinate with Operations, Product, Finance/Billing, and Member Experience to keep partnerships performing and members well-served.
• Represent the partner network in internal planning and roadmap discussions.

Requirements

• 7+ years leading partnerships or provider network operations; healthcare experience is not required.
• Experience managing and developing a team through escalations and complex operational work.
• Experience making and owning consequential network decisions, including exits, remediations, and escalations.
• Entrepreneurial operator who takes ownership of ambiguous problems, acts independently, and builds processes where none exist.
• Strong operational instincts, including building repeatable processes, documenting important information, and maintaining clean systems.
• Comfort working cross-functionally with Product, Operations, and Legal while translating between commercial and operational needs.
• Excellent written and verbal communication; direct, concise, and organized.
• Bias toward ownership and follow-through in a fast-moving, high-growth environment.

Compensation and Benefits

• Base salary range: $220,000–$250,000 per year.
• Stock options.
• Comprehensive health, dental, and vision plans for you and your family.
• Wellness and commuter benefits.
• Competitive vacation policy.
• Learning-focused culture.
• Professional development budget.