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AuctorAuctorNew York, NY

Founding Product Operations Manager

Build product operations infrastructure that turns customer signal into product decisions. Own feedback systems, metrics, dashboards, rituals, and prioritization for an early-stage AI startup.

Salary not listed
On-site2+ YOEProduct Operations

About the role

Responsibilities

  • Own how customer feedback gets captured—synthesizing requests and sentiment from deployment, sales, and Slack into a structured view of demand by account and theme
  • Define and instrument the metrics that show whether the product is working, from usage and adoption to pilot-to-annual conversion
  • Build the dashboards and reporting that give the team a clear, real-time read on product health
  • Run the recurring product sync and other rituals so they drive real product decisions, not status updates
  • Document the vision, the roadmap, and the why behind each initiative so the full team stays aligned
  • Partner with go-to-market on positioning, product assets, demos, and launch readiness
  • Work directly with deployment strategists to turn field insight into roadmap input
  • Own and rationalize the product tech stack—the tools the team relies on for feedback, analytics, and documentation
  • Establish the frame for prioritization so requests are weighed against the vision and customer impact, not who asks loudest

Requirements

  • 2-10+ years of experience in product operations, product management, strategy & ops, business operations, or consulting—ideally in enterprise software
  • Strong written and verbal communication skills
  • Experience with data and metrics; comfort with technical concepts and product tooling (coding not required but a plus)

Nice to Have

  • Familiarity with enterprise platforms (Salesforce, Oracle, SAP, NetSuite, Workday, ServiceNow) or implementation methodologies
  • Experience standing up or scaling a product operations function
  • Experience at an early-stage startup

Values

  • Intellectual curiosity—you're not satisfied with surface-level answers and will dive deep into customer problems
  • Low ego—the outcome matters more than who gets credit
  • Comfort with ambiguity—you thrive in unstructured environments and open-ended problems
  • Bias for action—you'd rather ship something imperfect than wait for perfect
  • Customer obsession—you genuinely enjoy solving hard problems for real people
  • Adaptability—willing to learn, guide, lead, and follow as the situation demands

Skills

Product OperationsProduct ManagementBusiness OperationsData AnalysisMetrics & DashboardsRoadmappingCustomer Feedback SynthesisSalesforceOracleSAPNetSuiteWorkdayServicenow

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