Founding Product Operations Manager
Build product operations infrastructure that turns customer signal into product decisions. Own feedback systems, metrics, dashboards, rituals, and prioritization for an early-stage AI startup.
About the job
Responsibilities
- Own how customer feedback gets captured—synthesizing requests and sentiment from deployment, sales, and Slack into a structured view of demand by account and theme
- Define and instrument the metrics that show whether the product is working, from usage and adoption to pilot-to-annual conversion
- Build the dashboards and reporting that give the team a clear, real-time read on product health
- Run the recurring product sync and other rituals so they drive real product decisions, not status updates
- Document the vision, the roadmap, and the why behind each initiative so the full team stays aligned
- Partner with go-to-market on positioning, product assets, demos, and launch readiness
- Work directly with deployment strategists to turn field insight into roadmap input
- Own and rationalize the product tech stack—the tools the team relies on for feedback, analytics, and documentation
- Establish the frame for prioritization so requests are weighed against the vision and customer impact, not who asks loudest
Requirements
- 2-10+ years of experience in product operations, product management, strategy & ops, business operations, or consulting—ideally in enterprise software
- Strong written and verbal communication skills
- Experience with data and metrics; comfort with technical concepts and product tooling (coding not required but a plus)
Nice to Have
- Familiarity with enterprise platforms (Salesforce, Oracle, SAP, NetSuite, Workday, ServiceNow) or implementation methodologies
- Experience standing up or scaling a product operations function
- Experience at an early-stage startup
Values
- Intellectual curiosity—you're not satisfied with surface-level answers and will dive deep into customer problems
- Low ego—the outcome matters more than who gets credit
- Comfort with ambiguity—you thrive in unstructured environments and open-ended problems
- Bias for action—you'd rather ship something imperfect than wait for perfect
- Customer obsession—you genuinely enjoy solving hard problems for real people
- Adaptability—willing to learn, guide, lead, and follow as the situation demands
Skills
Product Operations, Product Management, Business Operations, Data Analysis, Metrics & Dashboards, Roadmapping, Customer Feedback Synthesis, Salesforce, Oracle, SAP, NetSuite, Workday, Servicenow
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