Program Manager, Workforce Planning
Own workforce planning processes, governance, analytics, and cross-functional coordination for Zoox's Fleet Operations to ensure staffing alignment with financial and scaling goals. Requires 6+ years experience in WFM or operations planning, advanced SQL/Excel, and WFM platform expertise.
About the job
Responsibilities
- Build and maintain workforce planning processes, standards, governance, SOPs, and planning calendars, standardizing practices across Fleet Operations.
- Drive a structured planning cadence across Operations, Scheduling, Finance, HR, and Recruiting.
- Translate staffing plans from Forecasting and Capacity Planning into executable workforce activities — including for new launches, org changes, and strategic initiatives.
- Facilitate planning meetings, track action items, and drive decisions to closure.
- Partner with Finance to align workforce plans with monthly, quarterly, and annual cycles, including OP development, labor investment evaluation, and budget vs. actuals analysis.
- Coordinate workforce inputs for MBRs, QBRs, and annual OP development, surfacing recommendations to leadership.
- Build and maintain dashboards and reporting on workforce utilization, scheduling effectiveness, and labor performance; identify risks and gaps; and present insights to leadership.
- Serve as the WFM business partner — gathering requirements for system enhancements, partnering with HRIS/IT, and evaluating shift structures and scheduling strategies to improve utilization.
- Drive automation and continuous improvement initiatives that reduce manual effort and build scalable workflows.
Requirements
- Bachelor's degree in Business, Operations, Analytics, Engineering, Finance, Economics, or related field (or equivalent experience).
- 6+ years in workforce planning, WFM, operations planning, program management, or similar analytical roles.
- Experience supporting OP, MBR, and QBR planning cycles.
- Cross-functional experience with Operations, Finance, HR, Recruiting, and WFM teams.
- Hands-on experience with WFM platforms (UKG, NICE, Verint, or similar).
- Advanced SQL and/or Excel/Google Sheets skills; ability to build dashboards and drive data-informed decisions.
- Strong communicator — equally effective with frontline ops teams and executive leadership.
- Comfortable managing multiple priorities in a fast-moving, ambiguous environment.
Nice-to-Haves
- Background in fleet ops, logistics, AV operations, or contact center environments.
- Experience supporting 24/7 workforce operations.
- Familiarity with BI or data visualization tools (Tableau, Looker, etc.).
- Experience with labor planning or operational transformation initiatives.
Skills
Workforce Planning, Wfm, SQL, Excel, Google Sheets, Ukg, Nice, Verint, Tableau, Looker, Operations Planning, Program Management, Dashboard Development
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