Manager, Executive Engagement and Community Programs

Responsibilities

• Design and launch scalable executive engagement programs for C-suite and VP-level decision-makers across mid-market and enterprise accounts.
• Plan and execute executive dinners, regional roundtables, advisory boards, user conference VIP tracks, and other high-value events.
• Build feedback loops between top-tier customers, Navan’s executive leadership, and product teams.
• Partner with Sales and Customer Success to support pipeline acceleration, customer references, account retention, and advocacy.
• Define KPIs such as NPS, influenced pipeline, and executive engagement rate; track program ROI.
• Build relationships with travel, procurement, and business travel associations; identify sponsorship, speaking, and participation opportunities.
• Develop repeatable playbooks and operating processes for planning, audience development, event execution, communications, follow-up, advocacy, and references.
• Manage budgets, agencies, vendors, and event partners while identifying experimentation and growth opportunities.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 5+ years of experience in event marketing, community marketing, field marketing, or demand generation within B2B SaaS, travel, or technology, specifically targeting C-level executives.
• Exceptional interpersonal, written, and cross-functional communication skills.
• Confidence interfacing directly with senior leaders and industry associations.
• Ability to connect program strategy to measurable engagement, pipeline, and revenue outcomes while managing event logistics.
• Commercial mindset and experience evaluating program effectiveness with marketing and dashboard tools.
• Ability to navigate ambiguity in a fast-paced, high-growth environment with a bias toward action and execution.

Nice-to-haves

• MBA or advanced degree.

Tools and platforms

• Salesforce
• Marketo
• Custom dashboard tools