Community Manager, Virtual Spaces

Requirements

• 6+ years of experience across community management, events, virtual programs, or developer relations, including experience as a recognizable community representative.
• Experience building and running a recurring virtual program end-to-end at an early-stage or high-growth technology company.
• Deep fluency with Discord, including roles, permissions, bots, voice culture, and moderation.
• Strong understanding of Reddit dynamics and moderation norms.
• Confident live host and facilitator, comfortable on camera and handling Q&A.
• Experience recruiting, supporting, and retaining volunteer moderators and community champions.
• Sound judgment in moderation, escalation, and de-escalation.
• Strong operational and production discipline.
• Builder mindset and enthusiasm for people who build software.
• Ability to coordinate across US, Brazilian, and European time zones and markets.

Responsibilities

• Operate Lovable's Discord, r/lovable, and Facebook groups, including programming, structure, safety, and culture.
• Develop each community space according to its distinct audience and character.
• Own moderation guidelines, automod tooling, and incident response.
• Grow Reddit and Facebook from maintained presences into thriving communities.
• Run 2–3 weekly virtual sessions, including webinars, live builds, office hours, and persona-based series.
• Book hosts, write event descriptions, coordinate assets, manage the calendar, and administer each session.
• Manage recording, editing, and publication of sessions to the Community Hub replay library.
• Recruit and coach hosts across the company and community.
• Develop community-led sessions to scale the virtual program.
• Recruit, onboard, and support Community Champions and Super Champions.
• Build relationships with volunteer community leaders.
• Share community feedback, friction, feature requests, Q&A, and field observations with product, product marketing, and marketing teams.
• Maintain the community CRM pipeline, including registration data such as persona, city, and contact information.
• Track community health metrics including activity, retention, peer-support resolution, sentiment, attendance, RSVP-to-attendance rate, post-event NPS, and replay views.
• Celebrate community member accomplishments across the community and company.

Compensation and Benefits

• On-site role with regular travel.