Head of Premier Travel Advisory and Community
Leads Navan Premier’s executive client community, advisory board, and white-glove experiences while advising sophisticated organizations on global travel and expense programs. Requires 10+ years of corporate travel or related leadership experience, deep professional-services expertise, and extensive client travel.
About the job
Responsibilities
- Build and lead an exclusive Navan Premier community for senior travel, expense, finance, procurement, and operations leaders.
- Design and host curated executive dinners, private briefings, peer roundtables, client summits, and destination events.
- Lead the Navan Premier Client Advisory Board and translate client feedback into product and service recommendations.
- Develop trusted relationships with Premier clients across the post-sale lifecycle, partnering with Client Success and Account Management to improve adoption, engagement, retention, and growth.
- Advise clients on complex global travel and expense programs, including policy design, VIP service, supplier strategy, NDC, payments, duty of care, reporting, and change management.
- Represent Navan Premier at client and industry events and create thought leadership and peer-learning opportunities.
Requirements
- 10+ years of experience in corporate travel, travel and expense program leadership, client advisory, consulting, or a related discipline.
- Direct experience as a Travel Manager, Global Travel Director, Head of Travel and Expense, or leader of a complex global travel and expense program.
- Experience within a leading professional or financial services organization, such as a global law firm, investment bank, private equity firm, asset manager, or management consultancy.
- Deep knowledge of premium and VIP service, policy design, supplier strategy, NDC, duty of care, payments, corporate cards, and expense management.
- Executive presence and ability to build trust with senior travel buyers, finance and procurement leaders, partners, managing directors, and C-suite executives.
- Experience building senior professional communities, client councils, or executive networks and delivering curated events.
- Willingness to travel extensively domestically and internationally.
Desired Outcomes
- An exclusive Premier community valued by senior travel and expense leaders.
- Stronger client relationships, product adoption, satisfaction, retention, and expansion.
- A successful Client Advisory Board that influences product development and generates advocacy, referrals, and executive relationships.
- A scalable client advisory practice informing product, service, and client experience strategy.
Skills
Corporate Travel, Travel Management, Expense Management, Ndc, Supplier Strategy, Duty Of Care, Corporate Cards, Change Management, Client Advisory, Community Building, Executive Events
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