Senior Customer Engineer

Advises enterprise customers on Cloudflare architectures, technical validation, onboarding, adoption, and expansion while partnering with sales and carrying revenue accountability. Requires customer-facing architecture experience, strong English and Arabic communication, and broad internet, security, performance, coding, and cloud-platform expertise.

About the job

Responsibilities

Partner with Account Executives to lead technical discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures.
Define scope, success criteria, and evaluation plans for proofs of concept and technical validations.
Deliver technical presentations, architectural diagrams, and demonstrations; address technical objections, compliance questions, and architectural requirements.
Develop deployment strategies involving customers, partners, or professional services.
Oversee technical onboarding and implementation without directly executing implementation work.
Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance.
Monitor customer health, telemetry, integration bottlenecks, deployment risk, adoption, retention, and expansion opportunities.
Carry a variable quota tied to new business and/or account growth.
Lead technical quarterly business reviews and communicate return on investment to executives.
Advise stakeholders on architecture, AI control layers, security posture, and deployment confidence throughout the customer lifecycle.
Use AI agents, LLMs, and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, telemetry monitoring, and documentation.
Create technical enablement resources, standard operating procedures, architectural guidance, and technical documentation.

Requirements

Fluency in written and spoken English and Arabic.
Experience in a customer-facing technical role such as solutions engineering, customer engineering, professional services, sales engineering, technical account management, or forward-deployed engineering.
Ability to design and clearly explain complex enterprise network and security architectures.
Strong consultative, communication, presentation, and stakeholder-management skills.
Experience in quota-carrying or revenue-aligned environments, with knowledge of SaaS metrics, business-value translation, and enterprise sales cycles.
Depth in at least four of the following areas:
- Internet fundamentals, including OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS.
- Internet security, including WAF, bot management, firewalls, rate limiting, mTLS, Zero Trust, and SASE.
- Internet performance, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3.
- AI proficiency, including prompt engineering, AI-assisted scripting and log analysis, LLMs, and workflow automation.
- Coding and scripting with Python, JavaScript, Bash, Lua, Go, or similar languages.
- Developer platforms, including RESTful/GraphQL APIs, SDKs, webhooks, cloud-native tooling, infrastructure as code, CI/CD, and observability.
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
Willingness to travel 20–50% for customer meetings, conferences, industry events, and team collaboration.

Nice-to-haves

Experience creating and delivering technical enablement, workshops, code samples, documentation, or developer onboarding.
Knowledge of LLM orchestration, Retrieval-Augmented Generation, and model-access controls.
Understanding of PCI DSS, HIPAA, and SOC 2.
Background at hyperscalers, digital-native companies, distributed-systems environments, or startups.