Senior Customer Engineer

Responsibilities

• Partner with Account Executives to lead technical discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures.
• Define scope, success criteria, and technical evaluation plans for proofs of concept and technical validations.
• Deliver technical presentations, architectural diagrams, demonstrations, and responses to technical, security, and compliance objections.
• Develop deployment strategies involving customers, partners, or professional services.
• Oversee technical onboarding and implementation, designing migration and onboarding blueprints for DNS, Zero Trust, and WAF deployments.
• Advise customer engineering teams on configuration best practices and serve as the primary technical contact throughout the customer lifecycle.
• Monitor customer health and telemetry, resolve integration bottlenecks, reduce deployment risk, and drive time-to-value.
• Carry a variable quota tied to new business acquisition and account growth; identify cross-sell and upsell opportunities.
• Lead technical QBRs and translate platform capabilities into business value and return on investment.
• Advise stakeholders on architecture, AI control layers, security posture, and deployment confidence.
• Use AI agents, LLMs, and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation.
• Create and deliver technical enablement, SOPs, architectural guidance, technical documentation, workshops, code samples, and developer onboarding resources.

Requirements

• Fluency in written and spoken English and Turkish.
• Experience in a customer-facing technical role such as solutions engineering, customer engineering, professional services, sales engineering, technical account management, or forward-deployed engineering.
• Ability to design and explain complex enterprise network and security architectures.
• Strong consultative, presentation, communication, and stakeholder-management skills.
• Experience operating in a quota-carrying or revenue-aligned environment, with understanding of SaaS metrics and enterprise sales cycles.
• Depth in at least four of the following areas:
  • Internet fundamentals, including OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS.
  • Internet security, including WAF, bot management, firewalls, rate limiting, mTLS, Zero Trust, and SASE.
  • Internet performance, including latency, caching, video streaming, HTTP/2, and TLS 1.3.
  • AI-assisted scripting, log analysis, LLM usage, prompt engineering, and workflow automation.
  • Coding and scripting for integrations, API connectors, and edge functions.
  • Developer platforms, RESTful/GraphQL APIs, SDKs, webhooks, cloud-native environments, infrastructure as code, CI/CD, and observability.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
• Willingness to travel 20–50%.

Nice-to-haves

• Experience delivering technical enablement and developer onboarding.
• Experience with LLM orchestration and Retrieval-Augmented Generation architectures.
• Knowledge of PCI DSS, HIPAA, and SOC 2.
• Background with hyperscalers, digital-native companies, distributed systems, or startups.

Compensation

• Competitive base salary with variable compensation tied to new business acquisition, adoption milestones, and account expansion.