Senior Customer Engineer

Responsibilities

• Partner with Account Executives to lead technical discovery, validate requirements, and map customer infrastructure to Cloudflare architectures.
• Define proof-of-concept and technical-validation plans, success criteria, demonstrations, presentations, and architectural diagrams.
• Address technical objections, security-compliance questions, and complex architectural requirements during sales cycles.
• Develop deployment strategies involving customers, partners, or professional services.
• Oversee technical onboarding and implementation without directly executing implementation work.
• Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance.
• Monitor customer health and telemetry, resolve integration bottlenecks, reduce deployment risk, and drive time-to-value.
• Carry a variable quota tied to new business and/or account growth; identify cross-sell and upsell opportunities.
• Lead technical QBRs and communicate platform value and ROI to executive stakeholders.
• Serve as a trusted technical advisor throughout onboarding, renewal, and expansion.
• Use AI agents, LLMs, and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation.
• Create technical enablement materials, workshops, SOPs, architectural guidance, and customer documentation.

Requirements

• Fluency in written and spoken English; Arabic is a plus.
• Experience in a customer-facing technical role such as solutions engineering, customer engineering, professional services, sales engineering, technical account management, or forward-deployed engineering.
• Ability to design and clearly explain complex enterprise network and security architectures.
• Strong consultative, communication, presentation, and stakeholder-management skills.
• Experience operating in a quota-carrying or revenue-aligned environment and understanding SaaS metrics and enterprise sales cycles.
• Depth in at least four of the following areas:
  • Internet fundamentals, including OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS.
  • Internet security, including WAF, bot management, firewalls, rate limiting, mTLS, Zero Trust, and SASE.
  • Internet performance, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3.
  • AI proficiency, including prompt engineering, AI-assisted scripting, log analysis, LLM use, and workflow automation.
  • Coding and scripting for integrations, API connectors, and edge functions.
  • Developer platforms, including RESTful/GraphQL APIs, SDKs, webhooks, cloud-native tooling, infrastructure as code, CI/CD, and observability.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice-to-haves

• Experience delivering technical enablement through workshops, code samples, documentation, or developer onboarding.
• Experience with LLM orchestration, Retrieval-Augmented Generation, and model-access controls.
• Knowledge of PCI DSS, HIPAA, and SOC 2.
• Background with hyperscalers, digital-native companies, distributed systems, or startups.

Compensation and benefits

• Travel of approximately 20–50% may be required for customer meetings, conferences, industry events, and team collaboration.