Provider Growth & Success Manager (Ohio)

Responsibilities

Drive Provider Success & Growth

• Support providers across their full lifecycle—from onboarding and launch to ongoing growth and expansion
• Build strong, trust-based relationships through field visits, virtual coaching, and proactive outreach
• Help providers achieve key outcomes including enrollment growth, operational efficiency, and revenue stability
• Serve as a trusted advisor, guiding providers through challenges and opportunities

Coaching & Business Enablement

• Coach providers on small business fundamentals, including pricing, budgeting, and financial planning
• Support providers in building sustainable operations, including staffing and long-term growth strategies
• Help providers develop strong program positioning, parent communication, and community engagement
• Guide providers in setting and achieving measurable business goals

Licensing & Compliance Support

• Guide providers through state licensing requirements and regulatory processes
• Support preparation for inspections and ongoing compliance
• Assist with business setup tasks such as documentation, registration, and operational readiness
• Ensure providers meet required standards to successfully launch and operate

Product Adoption & Technical Onboarding

• Lead onboarding and training for Wonderschool’s platform and tools
• Help providers adopt key features that improve efficiency, enrollment, and revenue
• Deliver live trainings, walkthroughs, and ongoing support for non-technical users
• Identify gaps in adoption and proactively drive deeper product usage

Marketing & Enrollment Growth

• Support providers in building and managing enrollment pipelines
• Guide branding, local visibility, and digital presence (including marketplace listings and reviews)
• Coach providers on converting inquiries into enrollments and improving parent engagement
• Help providers execute local marketing strategies and community outreach

Field Engagement & Community Building

• Conduct regular in-person visits and host trainings across the region
• Facilitate group sessions, workshops, and Wonderschool Academy programs
• Represent Wonderschool in the field at events and community engagements
• Travel regularly to support provider success and relationship-building

Cross-Functional Collaboration

• Maintain accurate provider records and insights in internal systems
• Partner with Sales, Support, Product, and Engineering to improve provider experience
• Surface trends, challenges, and opportunities from the field to inform product and process improvements

Required Qualifications

• 3+ years of experience in customer success, onboarding, account management, business consulting, or similar roles
• Experience working with small business owners or entrepreneurs
• Background in management consulting, strategy, or operations roles
• Experience in marketplaces, SaaS, or platform-based business models
• Familiarity with regulated industries (e.g., healthcare, education, financial services)
• Experience with CRM and analytics tools (e.g., HubSpot, Salesforce)
• Track record of driving measurable business outcomes across a portfolio
• Willingness and ability to travel regularly within the region - MUST be located in Ohio

Preferred Qualifications

• Experience working in regulated industries (childcare, education, healthcare, or similar)
• Familiarity with licensing or compliance processes
• Experience with SaaS onboarding or implementation
• Experience using CRM tools (e.g., HubSpot)
• Experience coaching or mentoring business owners