Implementation Manager

Responsibilities

• Facilitate the integration of key company accounts into the platform, ensuring a smooth transition and troubleshooting any issues.
• Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding.
• Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process.
• Train product analysts on onboarding best practices.
• Support the design of onboarding workflows for new business customers.
• Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products.
• Work with product managers to define business requirements for onboarding and create user stories.
• Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders.

Requirements

• Bachelor's degree in Business, Analytics, Economics, or a related field.
• 4-8 years of experience in a product analyst or similar role, preferably at a Fintech or BaaS company.
• Strong analytical and problem-solving skills, with the ability to work with complex data sets.
• Experience with product analytics tools.
• Excellent communication skills and ability to work cross-functionally with diverse teams.
• Ability to work independently and take ownership of tasks while collaborating with team members.

Nice-to-Haves

• Experience in the financial services or credit card industry.
• Familiarity with SQL and other data query tools.
• Knowledge of customer onboarding best practices in a tech-driven environment.