Implementation Manager
Implementation Manager supporting customer onboarding, project management, technical support, and training for Campspot's campground reservation software. Requires 3+ years customer service experience, strong communication, Excel proficiency, and availability for evenings/travel.
About the job
Responsibilities
- Support onboarding of new customers onto the software platform, including initial setup, major setup changes, and overhauls.
- Manage projects involving technical support and training for customers.
- Hold customers accountable to deadlines while managing multiple, simultaneous, and competing priorities.
- Solve problems ranging in difficulty efficiently.
- Availability for some weekday evening hours and travel as needed.
Requirements
- Minimum 3 years' experience in customer service or related role.
- Excellent written and verbal communication skills.
- Obsession for detail and accuracy.
- Proficient in Microsoft Excel.
- Demonstrated ability to manage multiple priorities.
- Availability for weekday evening hours and travel.
Nice-to-Haves
- 1-3 years software sales, account management, onboarding, training, and/or technical support experience.
- Experience working with Software as a Service (SaaS).
- Experience working with Professional Services Automation Software (PSA).
- Bachelor’s degree (preferred but not required).
Compensation and Benefits
- Base salary: $50k-$60k, plus eligibility for bonus plan (up to 25% of salary).
- Competitive benefits including medical, dental, vision, life, and disability insurance.
- 401(k) plan with employer match.
- Flexible PTO and remote-first workplace.
- Employee camping credit.
Skills
Project Management, Technical Support, Training, Customer Onboarding, Excel, SaaS, Psa, Account Management
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