Skip to content
CampspotCampspotGrand Rapids, MI

Implementation Manager

Implementation Manager supporting customer onboarding, project management, technical support, and training for Campspot's campground reservation software. Requires 3+ years customer service experience, strong communication, Excel proficiency, and availability for evenings/travel.

50k – 60k
Hybrid3+ YOESolutions Architecture

About the role

Responsibilities

  • Support onboarding of new customers onto the software platform, including initial setup, major setup changes, and overhauls.
  • Manage projects involving technical support and training for customers.
  • Hold customers accountable to deadlines while managing multiple, simultaneous, and competing priorities.
  • Solve problems ranging in difficulty efficiently.
  • Availability for some weekday evening hours and travel as needed.

Requirements

  • Minimum 3 years' experience in customer service or related role.
  • Excellent written and verbal communication skills.
  • Obsession for detail and accuracy.
  • Proficient in Microsoft Excel.
  • Demonstrated ability to manage multiple priorities.
  • Availability for weekday evening hours and travel.

Nice-to-Haves

  • 1-3 years software sales, account management, onboarding, training, and/or technical support experience.
  • Experience working with Software as a Service (SaaS).
  • Experience working with Professional Services Automation Software (PSA).
  • Bachelor’s degree (preferred but not required).

Compensation and Benefits

  • Base salary: $50k-$60k, plus eligibility for bonus plan (up to 25% of salary).
  • Competitive benefits including medical, dental, vision, life, and disability insurance.
  • 401(k) plan with employer match.
  • Flexible PTO and remote-first workplace.
  • Employee camping credit.

Skills

Project ManagementTechnical SupportTrainingCustomer OnboardingExcelSaaSPsaAccount Management

Similar roles

Solutions Architecture jobs
Rain

Implementation Manager

RainNew York, NY

Implementation Manager responsible for integrating enterprise clients, optimizing onboarding workflows, training analysts, and providing data-driven insights for a fintech payments platform. Requires 4-8 years in product analytics or similar roles, preferably in fintech/BaaS, with strong analytical and cross-functional skills.

50k – 999k
Hybrid4+ YOESolutions Architecture
ZoomInfo

Technical Implementation Manager II

ZoomInfoBethesda, MD +2

Technical Implementation Manager responsible for end-to-end technical implementation of ZoomInfo products, troubleshooting complex issues, developing best practices, mentoring juniors, and engaging clients via webinars. Requires 3-5 years SaaS technical troubleshooting/onboarding experience, CRM knowledge, and strong client communication skills.

55k – 87k
Hybrid3+ YOESolutions Architecture
Hudl

Implementation Consultant (North America - Ice Hockey)

HudlLincoln, NE

Lead onboarding and training for elite North American hockey and volleyball customers. Act as subject matter expert delivering Hudl Academies while providing feedback to product teams and collaborating across Sales, Support, and Education.

63k – 106k
HybridSolutions Architecture
Pump.co

Solutions Architect / Engineer

Pump.coSan Francisco, CA

Hands-on Solutions Engineer partnering with sales for client onboardings, troubleshooting, and architecture reviews. Collaborates on platform development, technical roadmap, and cloud-native infrastructure using AWS, GCP, Azure. Requires 3+ years experience and BS/MS in CS/Engineering.

70k – 150k
On-siteSolutions Architecture
Sourcegraph

Field Engineer [IC4]

SourcegraphDenver, CO

Field Engineer (IC4) working with enterprise customers to integrate Sourcegraph's code intelligence platform into complex SDLCs. Requires strong customer-facing technical expertise, scripting skills, and experience with migrations/modernizations.

72k – 144k
Remote5+ YOESolutions Architecture