Technical Implementation Manager II

What You’ll Do

Technical Implementation: Complete the technical implementation of ZoomInfo products, providing advanced best practices and ensuring alignment with customer roles and objectives.

Complex Issue Resolution: Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors. Exercise sound judgment within defined procedures and practices to determine appropriate action.

Best Practices Development: Develop and document standard best practices for implementation and client engagement, sharing insights to improve overall service quality.

Client Interaction: Engage with clients during webinars and Q&A sessions, providing expert insights and solutions to their queries.

Mentorship: Mentor junior team members providing guidance and sharing expertise to foster their professional growth.

Cross-functional Collaboration: Network with senior internal and external personnel to resolve issues and provide advanced support, leveraging expertise to enhance collaboration.

Feedback Culture: Actively support a feedback culture, offering and seeking feedback to improve team performance and client satisfaction.

Documentation: Document complex integration processes and client requirements accurately, ensuring clarity and consistency.

What You Bring

• 3 to 5 years of technical troubleshooting or customer onboarding in the SaaS industry.
• It is an Individual contributor role.
• Advanced understanding of ZoomInfo RevOS Platforms and product solutions and good working knowledge with CRM products.
• Relevant certifications in CRM and Marketing Automation platforms are highly desirable.
• Proven ability to troubleshoot and resolve complex technical issues independently.
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
• Demonstrated success working with a wide range of customers, particularly those with complex go-to-market strategies.
• Handles complex projects and technical challenges that require a high level of expertise and problem-solving skills.
• Customizes advanced integration solutions and addresses a wide range of client-specific needs.
• Exercises significant judgment in decision-making processes, considering various factors and potential impacts.
• Operates with minimal supervision, receiving broad guidance and direction on goals and outcomes.

What’s In It For You

• Incredibly strong onboarding program - be set up for success in your first 90 days.
• Ongoing training to help you grow.
• Market leading product offering.
• Comprehensive Medical, Dental, Vision.
• Eligibility for Future Equity Awards.
• 401k Matching (50% of the first 7% of your contribution).
• 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers.
• Family forming benefits up to $20k, plus discounts on a Care.com membership.
• Virgin Pulse Wellness Program.
• Optional add ons such as pet insurance, legal service support, and more.