Field Engineer [IC4]

Responsibilities

• Collaborate with Field Engineering, Sales, and CSM teams to lead customers to success through troubleshooting, custom use cases, and solution design.
• Educate and enable technical admins to configure and maintain Sourcegraph environments using best practices.
• Optimize internal customer success metrics by partnering with technical admins and users.
• Collaborate with Product and Engineering to drive product improvements based on customer learnings.
• Create content with Marketing based on customer experience and findings.
• Iterate on processes, templates, and tools to improve customer service.

Requirements

• Bachelor's degree in Computer Science or equivalent professional experience as a Software Engineer.
• Work experience in a technical, customer-facing role with deep understanding of the end-to-end software development lifecycle and AI coding landscape.
• Strong scripting abilities across a wide variety of languages and frameworks.
• Experience running large-scale migrations, code modernizations, refactors, and/or platform upgrades.
• Experience delivering highly technical solutions to customers or internal stakeholders.
• Ability to identify issues/opportunities and design solutions, with a strategic mindset.
• Strong collaboration and communication skills across engineers, management, champions, and administrators.
• Experience providing technical training to customers on product features, troubleshooting, configuration, and best practices.
• Organized approach to scoping, planning, and managing multiple customer engagements concurrently.
• Ability to explain technical concepts to non-technical audiences.
• Experience with diverse application environments, on-premise, and cloud-native architectures.
• Working hours must overlap with 8am-4pm PT for at least 10 hours/week.

Nice-to-haves

• Experience deploying, managing, or optimizing Large Language Models (LLMs) in production.
• DevRel, DevEx, or Developer Advocate experience.