Technical Solutions Manager

The Opportunity

As a Technical Solutions Manager (TSM), you act as a trusted technical advisor to both clients and internal teams. You sit at the intersection of product capability, client operations, and real-world execution, ensuring solutions are technically sound, scalable, and aligned with client business outcomes.

You will lead complex implementations, support live events, and serve as a critical feedback loop into Product by translating client needs into clear, actionable insights.

Client Advisory & Technical Ownership

• Serve as the primary technical advisor for a portfolio of clients, deeply understanding their business models, workflows, and goals.
• Lead technical implementations, ensuring clients are set up for long-term success—not just launch.
• Proactively audit event builds, configurations, and workflows, identifying risks, inefficiencies, and opportunities for improvement.
• Ask probing questions to uncover root causes, not just symptoms, and recommend multiple solution paths with clear tradeoffs.

Product Partnership & Advocacy

• Act as a strong voice of the client in collaboration with Product, Engineering, and Client Experience.
• Translate real-world client use cases into clear product feedback, supported by data, context, and business impact.
• Professionally challenge assumptions and advocate for product improvements that enable scale, automation, and data integrity.
• Participate in GTM initiatives by testing new features, validating workflows, and shaping internal and external enablement materials.

Process, Documentation & Scale

• Document common client questions, edge cases, and solutions to improve internal knowledge and reduce repeat escalations.
• Identify opportunities to streamline workflows, automate repetitive steps, and improve team efficiency.
• Maintain strong personal organization across multiple clients, initiatives, and deadlines—without losing attention to detail.

What We’re Looking For

• 3–5+ years of experience in technical account management, SaaS implementations, live event operations, or technical client support.
• Strong technical aptitude with the ability to quickly understand complex systems and integrations.
• Ability to ask the right questions, synthesize information, and make clear, defensible recommendations.
• Comfort pushing back professionally—using data, logic, and client impact to influence decisions.
• Highly organized, efficient, and able to manage competing priorities.
• Comfortable learning new tools and workflows as the platform evolves.
• Strong communicator who can fluidly switch between technical and business audiences.
• Willingness to travel occasionally for onsite event support.

This Role May Be a Good Fit for You If You…

• Are comfortable adapting as systems and processes evolve rather than relying solely on prescriptive playbooks.
• Ask clarifying questions and revisit assumptions to ensure you fully understand a problem before moving forward.
• Enjoy understanding the underlying goals behind requests and proposing thoughtful alternative approaches.
• Are comfortable engaging in respectful debate and advocating for a point of view using data and clear rationale.
• Are motivated by proactive problem-solving and continuous improvement, not just reactive support.
• Stay organized and effective while balancing multiple clients, priorities, and shifting timelines.
• Value collaboration and believe client-facing technical teams should have a voice in product decisions.
• Enjoy learning, iterating, and experimenting with new tools, workflows, and processes.

Compensation & Benefits

• Salary Range $75,000 - $85,000 DOE + Equity
• 100% Remote with Hybrid Optional (Santa Monica office)
• Paid Health Benefits ($0 Premiums), Dental, Vision, Life plans
• Open Vacation, 401k (50% match up to 3%), Paid Equipment
• Paid Holidays & Birthdays Off, Parental Leave, Team Offsites / Events