FrontChicago, ILCustomer Success Manager owns post-sale lifecycle for B2B SaaS customers, driving renewals, retention, and value realization through proactive engagement, usage monitoring, and risk mitigation. Requires 1-2+ years in client-facing roles with strong commercial instincts.
Client Care Advisor guiding families through senior care decisions via consultative sales, needs assessments, service onboarding, and ongoing relationship management/reassessments to drive conversions, satisfaction, and retention. Requires 1+ years consultative client-facing experience, strong outcomes ownership, and ~75% field travel in the SF area.
Guides families through senior in-home care decisions via consultations, coordinates service starts and ongoing care adjustments, and drives conversion and retention. Requires 1+ years client-facing experience, field travel in Santa Rosa/Sonoma area, and CRM proficiency.
Manages post-sales relationships and end-to-end campaign execution for SMB clients in TV/CTV advertising. Requires 2+ years in client services, experience with digital/programmatic platforms, and focus on performance metrics like CPA, CAC, ROAS.
Support the General Manager in managing relationships with financial institution customers through implementation, go-live, upsells, and ongoing success. Requires 3+ years in customer success/client management/product, strong communication, and a proactive approach in a high-growth B2B FinTech environment.
Support high-growth SMB customers in a pooled model handling onboarding, risk mitigation, renewals, and expansions from a shared inbox. Run webinars, track signals across hundreds of accounts, and leverage AI tools like ChatGPT to scale operations. Requires 6mo-2yrs customer-facing experience, strong organization, and comfort with live presentations.