Customer Success Associate

What you'll do

• Support the General Manager in overseeing customer relationships
• Assist with strategic planning to deepen existing customer relationships
• Coordinate process improvements across product, engineering, operations and sales
• Act as the customer’s champion at Narmi and approach the role with an execution-first mentality
• Work cross functionally as part of a pod to ensure that the customer is delighted with the implementations process and post go-live experience
• Meet with customers to understand their biggest pain points and develop relationships with internal and external stakeholders
• Help manage upsell processes and procedures
• Assist with Narmi’s monthly release process and manage communication with customers
• Troubleshoot customer issues and ensure speedy resolution
• Work with internal partners to translate customer feedback into specific product requirements and enhancements

What you'll bring

• 3+ years of experience in client management, customer success, or product management
• Comfort interacting with both internal and external stakeholders, while retaining a focus on executing for Narmi’s customers
• Outstanding communication skills; with comfort presenting to and influencing a range of stakeholders at large enterprise organizations
• Excellent organizational skills, attention to detail, and the ability to balance multiple tasks and projects simultaneously
• Experience working in a high growth environment and dealing with ambiguity
• Ability to prioritize tasks to ensure customers’ objectives are met
• Strong interest in B2B FinTech or prior experience in digital banking/digital account opening
• Experience working with financial institutions in a digital capacity is desirable
• A proactive, roll-up-your sleeves approach to accomplishing tasks
• An extremely high level of honesty, empathy and integrity

Compensation

The expected annual base salary for this role is $80,000 - $100,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. This position also qualifies for participation in our company's variable compensation plan. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package.