Strategic AI Adoption Lead
Own customer activation and adoption for enterprise AI deployments, designing workflows, champion programs, communities, and training that connect platform usage to measurable business outcomes. Requires 9+ years of customer success experience, technical proficiency, workshop facilitation, and strong program management.
About the job
Responsibilities
- Own customer activation and platform success across a portfolio.
- Understand customer use cases, business objectives, and success metrics.
- Build and co-develop custom AI solutions and workflows that deliver measurable business impact.
- Design and execute activation strategies, including champion programs, office hours, usage dashboards, customized training, and workshops.
- Create advocate networks, champion communities, and power-user communities within customer organizations.
- Train internal customer trainers to scale enablement.
- Facilitate tailored live and virtual training sessions for diverse audiences.
- Partner with curriculum teams while customizing and delivering customer-specific programs.
- Refine materials using customer feedback and adoption data.
- Collaborate cross-functionally to identify customer needs and training opportunities.
- Build relationships with customer stakeholders and executive sponsors.
Requirements
- 9+ years of experience owning customer activation and driving measurable adoption outcomes.
- Deep experience mapping customer workflows and business objectives to solutions.
- Experience implementing champion programs, office hours, dashboards, and workshops.
- Proven success building advocate networks and power-user communities.
- Ability to connect platform usage to business outcomes and articulate ROI.
- Ability to scope, design, and deliver custom solutions and demos for customer use cases.
- Comfort understanding technical concepts and communicating them to varied audiences.
- Expertise delivering live and virtual instructor-led workshops.
- Strong stakeholder relationship-building and program management skills.
- Willingness to travel approximately 25% domestically and internationally.
Benefits
- Paid time off and company holidays.
- Medical, dental, and vision coverage.
- Paid parental leave.
- Fertility and family planning support.
- Flexible spending and health savings account options.
- Wellness and learning and development stipends.
- Company and team off-sites.
- Stock options and 401(k).
Skills
Customer Success, Ai Solutions, AI Workflows, Platform Adoption, Champion Programs, Usage Dashboards, Customer Training, Workshops, Community Building, Technical Demos, Program Management, ROI Analysis
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