Learning Operations Manager

Responsibilities

Own Learning Operations and Program Delivery

• Manage the operational execution of customer and partner education programs at scale.
• Design and improve workflows that reduce manual effort and increase program efficiency.
• Automate learner communications, registrations, reminders, certifications, and reporting through AI-enabled workflows and platform automation.
• Evaluate AI tools that improve learner support, program administration, and operational scalability.
• Develop repeatable systems that allow education programs to grow without linear increases in administrative effort.

Drive Certification and Ecosystem Growth

• Support the growth and adoption of customer and partner certification programs.
• Help develop certification pathways from foundational to advanced expertise.
• Drive awareness, participation, and completion rates with cross-functional stakeholders.
• Support train-the-trainer initiatives and scalable education programs.
• Use AI-assisted engagement strategies and predictive insights to improve learner activation, progression, certification completion, and program participation.

Own Learning Technology and Systems

• Administer the LMS and supporting learning technologies.
• Design learning operations combining platform capabilities, workflow automation, and AI-driven processes.
• Build and maintain automations for enrollment, reporting, certifications, learner support, and content operations.
• Integrate learning systems with business systems and AI-enabled workflows.
• Evaluate and implement AI capabilities for learning operations, personalization, content discoverability, and learner engagement.
• Maintain governance, data quality, security, and platform integrity.

Measure, Analyze, and Improve

• Use AI-powered analytics and reporting to identify trends in learner behavior, certification adoption, and program effectiveness.
• Develop actionable dashboards for Customer Education, Partner Enablement, and Customer Experience stakeholders.
• Use predictive and behavioral data to improve learner journeys and certification outcomes.
• Identify opportunities where automation and AI can improve operational performance and learner experience.

Requirements

• 4+ years of experience in learning operations, education programs, certification management, enablement operations, or related fields.
• Experience administering LMS platforms such as Docebo, Skilljar, Cornerstone, LearnUpon, or similar solutions.
• Experience managing cross-functional programs and operational workflows.
• Experience supporting customer education, partner education, enablement, certification, or talent development initiatives.
• Strong analytical skills and ability to use data to improve adoption, engagement, and program outcomes.
• Ability to balance strategic program goals with operational execution.
• Excellent stakeholder management and collaboration skills across Customer Education, Enablement, Customer Success, Product, and People teams.
• Fluent French and English.

Nice-to-Haves

• Experience in a high-growth SaaS environment.
• Experience with workflow automation platforms, AI copilots, or no-code automation tools.
• Demonstrated use of AI, automation, or workflow orchestration tools to improve operational efficiency.
• Curiosity about emerging AI technologies and their application to learning, enablement, and program operations.
• Ability to identify manual processes and redesign them into scalable, automated workflows.
• Comfort experimenting with new technologies and incorporating them into daily operations.

Compensation and Benefits

• Competitive package.
• Stock options.
• Health insurance with Alan Blue, fully covered for employees and their families.
• Weekly lunch and lunch vouchers through Swile.
• Egym Wellpass subscription with access to gyms, studios, and wellness spaces across France.
• Flexible working hours.
• Annual company offsite.
• High-end work equipment, subject to stock and availability.