Strategic AI Transformation Lead
Leads enterprise AI transformation for strategic Fortune 50–100 customers, partnering with executives to drive adoption, quantify ROI, and establish AI-first operating models. Requires over 10 years of strategic account management or transformation consulting experience, strong change-management expertise, and exceptional executive communication.
About the job
Responsibilities
- Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager focused on adoption strategy.
- Act as a strategic transformation partner for Fortune 50–100 customers by setting vision and defining the Jobs to Be Done (JTBD) framework with leadership teams to drive AI adoption.
- Build and manage C-suite relationships as a trusted advisor, making AI a priority for executives.
- Lead value realization and ROI delivery through surveys and interviews that frame the P&L impact of AI adoption in business reviews.
- Orchestrate complex cross-functional programs across multiple stakeholders, including customer teams, escalations, risk mitigation, and program updates.
- Identify and drive expansion opportunities by anticipating customer needs and partnering with sales on cross-sell and upsell initiatives.
- Scale transformation best practices by producing and processifying decks, frameworks, and communications for the wider team.
Requirements
- More than 10 years of strategic account management or transformation consulting experience with Fortune 50–100 companies.
- Proven track record of building C-suite relationships and leading large-scale transformations.
- Mastery of change management and strategic thinking, with the ability to set vision, define frameworks, and translate capabilities into measurable outcomes and P&L impact.
- Exceptional executive presence and communication skills, including composed presentations to boards.
- Ability to proactively orchestrate cross-functional teams and resolve conflicts.
- Curious mindset and active listening style.
- Professional background in management consulting or strategy advisory.
- Alignment with the values of connecting, challenging, and owning.
Compensation and Benefits
- Competitive compensation and company stock options.
- Generous paid time off and company holidays.
- Comprehensive medical and dental insurance.
- 16 weeks of paid parental leave for all parents.
- Fertility and family planning support.
- Early-detection cancer testing.
- Competitive pension scheme and company contribution.
- Wellness stipend for gym, massage, chiropractic care, personal training, and related activities.
- Learning and development stipend.
- Company-wide and team off-sites.
- Work-life stipends.
Skills
Artificial Intelligence, Change Management, Strategic Thinking, Strategic Account Management, Transformation Consulting, Management Consulting, Strategy Advisory, Executive Communication, ROI Analysis, P&L Analysis, Cross-Functional Program Management, Customer Success
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