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Scale AIScale AISan Francisco, CA

Engagement Management Lead

Leads engagement for strategic Generative AI customers, owning project delivery, building deep relationships with researchers, navigating complex discussions, and driving expansion. Requires 5+ years in consulting, technical PM, or program management with ML understanding and STEM background.

164k – 205k/yr
On-site5+ YOEAccount Management

About the role

Responsibilities

  • Own a portfolio of complex, strategic projects with full accountability for delivery, quality, customer sentiment, and commercial outcomes
  • Build and maintain deep, trust-based relationships with customer researchers and leads, serving as a thought partner throughout the project lifecycle
  • Navigate difficult customer conversations around pricing, quality, and delivery expectations with confidence and clarity
  • Identify and develop expansion opportunities through close customer engagement and a strong track record of execution

Requirements

  • 5+ years of work experience, with experience in consulting or as a technical product or program management role
  • A proven track record in B2B client-facing roles, including building and expanding relationships and navigating complex customer dynamics
  • Ability to understand the ML training lifecycle and discuss use cases meaningfully with technical customers
  • A technical background (education or professional experience with CS, Engineering, Economics, Statistics, or another STEM field)

Nice to Haves

  • Graduate degree (PhD, MS) or research experience in a STEM field
  • Experience at a frontier lab or company developing foundational models, or in a technical role at a high-growth AI company
  • Hands-on technical experience working with data or AI/ML models, whether through engineering, research, or a technical product role

Skills

Machine LearningGenerative AIMl Training LifecycleProgram ManagementClient Relationship ManagementTechnical Product ManagementAi ModelsData ManagementStemConsulting

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