Technical Program Manager, Infrastructure Systems & Tooling

Responsibilities

• Establish and run Infrastructure Operations’ goal-setting and operating cadence, including quarterly goals, weekly performance reviews, prioritization, action tracking, decision logs, escalation paths, and closure criteria.
• Translate leadership priorities into programs with owners, milestones, dependencies, success metrics, and resourcing assumptions; maintain source-of-truth data for goals, status, dates, risks, and decisions.
• Build and operate dashboards, scorecards, and executive reporting for operational health, capacity readiness, SLA and MTTR performance, delivery pipeline status, and material risks.
• Define authoritative data models and reporting standards for milestones, timelines, delivery risk, capacity state, readiness, handover, exceptions, and operational performance.
• Own delivery tracking across first-party and partner-delivered capacity, including schedules, progress inputs, quantity and timeline forecasts, risks, and cross-functional follow-through.
• Define requirements for capacity acceptance and operational handover, including readiness evidence, risk and exception workflows, approvals, sign-offs, and post-handover action tracking.
• Own information governance and controlled-document lifecycles, including standards, procedures, work instructions, templates, ownership, approvals, versioning, exceptions, and obsolescence.
• Lead software and tooling implementations from discovery through rollout, including workflow mapping, requirements, data and integration patterns, testing, and adoption.
• Improve connections among reporting, ticketing, knowledge, delivery-tracking, sourcing, and operational systems.
• Program-manage cross-functional initiatives involving infrastructure operations, data center engineering, construction, commissioning, sourcing, and external partners.
• Coordinate internal and external resources supporting systems, dashboards, process design, and document governance.
• Capture lessons learned and implement automation and process improvements.

Requirements

• 8+ years of experience in technical program management, operations program management, infrastructure delivery, operations transformation, or a comparable role in a complex technical environment.
• Experience leading end-to-end software or systems implementations for an operations organization.
• Fluency with dashboards, KPIs, operational data, and executive reporting.
• Experience building governance mechanisms for goal-setting, operating reviews, prioritization, risk and issue management, action tracking, decision logs, and escalations.
• Experience with data centers, construction, commissioning, infrastructure operations, cloud, manufacturing, or another mission-critical physical-infrastructure environment.
• Ability to influence senior leaders, technical owners, vendors, and partner organizations without direct authority.
• Bachelor’s degree in Engineering, Computer Science, Information Systems, Construction Management, Operations Management, Business, or equivalent education and practical experience.

Nice-to-haves

• Experience with hyperscale or AI infrastructure, including first-party, third-party, colocation, or cloud service provider delivery models.
• Familiarity with project controls, scheduling, operational readiness, commissioning, capacity acceptance, SLA/MTTR reporting, incident or ticketing workflows, and handover governance.
• Technical fluency with APIs, integration patterns, BI and reporting tools, workflow platforms, data quality controls, and automation.
• SQL or equivalent analytical skills.
• Experience managing vendors, consultants, or embedded support resources and converting ad hoc support into repeatable operating capability.