Sales Operations Specialist

What you will get to do:

• Help plan and execute the Sales Operations strategy for SpotHero.
• Work closely with the Sales Operations Manager and Senior Manager, Sales Enablement & Operations to provide a comprehensively supportive framework for Revenue Teams.
• Provide a focus on metrics that measure Operational impact.
• Contribute to the ongoing roadmap of projects and initiatives handled by Sales Ops.
• Work to centralize, document and provide input on the workflow and workload of the sales teams.
• Provide support for the products and processes that enable the Sales, Business Development, & Revenue Operations organizations, including sales activity tracking, workflow efficiencies, and automation/outsourcing of operator engagement.
• Utilize platforms like SFDC and Salesloft, as well as BI tooling to report on seller performance.
• Draw best practices from the analytics of these platforms and provide management and playbook guidance.
• Act as a contact for go-to-market requirements for owned tools & processes, including communications, project planning, and support.
• Help optimize and automate our internal processes, including Facility Onboarding.
• Contribute to building a new AI-enabled framework for sales engagement and pipeline management—ensuring the teams are equipped and empowered to maximize efficiency in their workflows.
• Play a central role in contact-related and internal data-driven initiatives that will ensure our information and reporting is hygienic and maintained.
• Help drive accountability across the organization, ensuring transparency in product adoption, activities, and facilitate shifts in focus based on actual data.
• Support the tools (i.e., Sales/Marketplace Activity Tracking) that ensure sales and operations managers know what is happening within their team and their supply, enabling effective and targeting management of markets and teams.
• Collaboratively align on and support reporting to understand individual output, team output and the signals needed to address areas of underperformance.
• Partner with Sales Enablement to provide training in areas of need.
• Leverage experience from working with operators across markets and account types to provide cross-functional teams the insight needed to build appropriate solutions.
• Participate in regular meetings with Revenue, Analytics, Salesforce Admins, Accounting, and Product stakeholders; support alignment and drive operational requirements.

Who you are:

• You are an Active Listener - You attentively listen to others, understand what is said and repeat what was heard
• You are Collaborative - You work with multiple individuals to complete a task or achieve a goal
• You are an Excellent Communicator - You communicate effectively and efficiently both verbally and in writing, especially with individuals with advanced technical capabilities
• You are Detail Oriented - You pay attention to details and learn to understand causes and not just effects
• You are Efficiency-minded - You are able to work and identify processes with the least amount of waste (time, materials or other resources) possible
• You are Execution-focused - You see projects through to completion,meet deadlines and take initiative to execute things.
• You are Operations/Process-Minded - You focus on the tasks that sellers and their managers complete day-to-day to ensure sales goals are able to be achieved in the most efficient and scalable way possible
• You are Organized - You effectively prioritize tasks in support of the attainment of larger company goals
• You Solve Problems - You assess situations quickly and provide creative solutions for resolution
• You Manage Change - You prepare, support, and assist individuals and teams making organizational change
• You are Technically-minded - You are able to identify how systems and technology can improve ways of working
• You are User and Partner-focused - You are able to take complex analysis and develop business insights from the perspective of users and partners

What you bring:

• 3+ years of technical support experience
• Passion for working with and improving sales people's productivity and performance
• Proven ability to manage complex programs, products and processes
• Excellent interpersonal communication and writing skills
• Strong capabilities working with teams in innovative, accountable, and reliable ways, with the ability to thrive in a dynamic environment
• Adept at utilizing Claude or ChatGPT for personal efficiency & rolling out AI-enabled workflows across teams
• Experience with driving cross-functional and cross-departmental collaboration
• Ability to work independently while producing quantifiable results
• Demonstrated strengths in organization, prioritization, and time management

You May also have:

• Experience with CRM systems, preferably Salesforce
• Knowledge and understanding of sales training program(s)
• Direct sales and/or sales management experience
• Strong facilitation skills
• Experience with Sales Engagement software such as Groove
• Experience with BI (Looker) and KM (Confluence) tools preferred

What we are offering:

• Career game changer – A truly unique experience to work for a fast-growing company in a role with unlimited growth potential.
• Excellent benefits

We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life.

• Flexible PTO policy and outstanding work/life balance – We value and support each individual team member.
• Grubhub weekly lunch stipend for in-office days
• Udemy License and Personal Learning Budget – We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities.
• Annual parking stipend – Duh. We help...