Product & Regulatory Operations Manager

What You’ll Do

• Own and improve document management for the product and regulatory team—organizing compliance records, maintaining regulatory filing systems, and ensuring the team can find what it needs fast.
• Build and maintain regulatory monitoring practices—tracking legislative developments, managing regulatory calendars, and surfacing changes that matter to the team.
• Manage terms-of-service and policy update processes end-to-end—coordinating drafts, cross-functional reviews, approvals, and publication timelines.
• Project-manage special projects and cross-functional initiatives for the Product & Regulatory Legal team, driving workstreams from kick-off to close with clear milestones and owners.
• Support responses to regulatory requests for information (RFIs) and audits—pulling together materials, coordinating inputs across teams, and ensuring timely, accurate submissions.
• Develop and maintain internal playbooks, process documentation, and communications that keep compliance workflows running without bottlenecks.
• Coordinate with Product, Trust & Safety, and Engineering to keep operational controls and reporting processes on track across active regulatory programs.
• Identify operational gaps and drive continuous improvement in how the team manages its regulatory workload.

Who You Are

• 5+ years’ experience in operations, program management, or legal operations in a tech, digital-platform, or media environment.
• Familiarity with online-platform regulation (DMA, DSA, UK OSA, AUS OSA, COPPA) is a plus.
• Proven project manager who can juggle competing deadlines, keep stakeholders aligned, and drive programs to completion.
• Excellent communicator who can chase down answers, brief senior stakeholders, and keep cross-functional partners on track.
• Resourceful and scrappy—you figure things out, build the process, and don’t wait to be told what to do.
• Skilled at document management, knowledge organization, and building the operational infrastructure a team needs to move fast.
• Comfortable working across global time zones and cultures in a fast-paced, ambiguous environment.
• Experience with project management tools (Jira, Asana, Notion, or similar) and a bias toward structured execution over ad-hoc work.