Senior Manager, Global Benefits

What you will do

Strategy & Leadership

• Define and execute Rippling's global EOR benefits strategy across 40+ countries, ensuring offerings are competitive, compliant, and cost-effective relative to market and competitors.
• Lead, mentor, and develop a team of Global Benefits Managers, setting priorities, managing performance, and ensuring coverage across all country portfolios.
• Drive the annual and multi-year benefits roadmap, including new country launches, plan enhancements, carrier consolidation, and cost optimization initiatives.
• Serve as the escalation point for complex benefits issues, incidents, and cross-functional decisions.

Renewals & Vendor Management

• Own the global renewal calendar and ensure all country renewals are executed on time, within budget, and with minimal disruption to customers and employees.
• Manage strategic broker and carrier relationships (e.g., Allianz, Sterling, Lockton, local market carriers), including contract negotiations, performance management, and relationship development.
• Lead complex, multi-geo renewals involving 40+ countries simultaneously, coordinating across brokers, engineering, product, and operations.
• Evaluate and onboard new carriers and brokers to improve coverage, reduce cost, or expand into new markets.

Operations & Cross-Functional Partnership

• Partner with Product and Engineering on benefits system design, configuration, automation, and new country launches to ensure benefits are accurately built and maintained in the Rippling platform.
• Drive operational excellence across the benefits function: build and improve processes, documentation, SOPs, and tooling to support scale, accuracy, and efficiency.
• Own the benefits reconciliation process, ensuring billing, payments, and enrollment data are accurate across all markets.
• Partner with Payroll, Finance, and Operations to ensure enrollment, billing, payments, and taxation processes are operationally sound.
• Collaborate with Legal and Compliance on regulatory changes, statutory requirements, and risk mitigation across all countries of operation.

Communication & Enablement

• Develop and own the benefits communication strategy for EOR employees and customers, including renewal comms, benefits guides, and onboarding materials.
• Educate and enable internal teams (Operations, Support, Implementation, Sales, and Customer Success) on country-specific benefits landscapes and program details.
• Represent the Global Benefits function in cross-functional leadership forums and planning processes.

What you will need

• 10+ years of experience in global benefits, benefits consulting, or an in-house HR/benefits leadership function within a fast-paced, high-growth organization.
• 3+ years of people management experience, with demonstrated ability to build, develop, and lead a high-performing team.
• Proven track record of independently owning and delivering complex programs from strategy through execution.
• Strong commercial acumen: experience with pricing, cost modeling, carrier negotiations, and margin management.
• Exceptional project management and organizational skills with the ability to manage multiple concurrent workstreams across different time zones and stakeholders.
• Demonstrated ability to operate in ambiguity, make sound judgment calls, and drive decisions with limited guidance at a senior level.
• Strong cross-functional leadership skills with the ability to influence Product, Engineering, Finance, and Legal stakeholders without direct authority.
• High degree of ownership, accountability, and persistence in driving work to completion.
• Excellent written and verbal communication skills, with the ability to distill complex benefits information for diverse audiences (employees, customers, executives).
• High level of professionalism, integrity, and discretion in handling sensitive and confidential information.