Senior Manager, Business Systems Product & Operations

What You Will Own

Team Leadership

• Lead and mentor a hybrid team of PMs and BSAs, fostering a culture of "solution consulting" where the team proactively identifies process bottlenecks rather than just taking orders

Product Operations Excellence

• Standardize the "how" behind our work
• Design and maintain prioritization frameworks, impact analysis templates, and collaborate on the standardized SDLC lifecycle for internal products

Roadmapping & Capacity Planning

• Drive the strategic 12-month rolling roadmap, balancing technical debt with high-impact projects
• Responsible for capacity modeling to ensure the team is staffed effectively against the company's highest priorities

Budget & Resource Management

• Partner with leadership on budget planning for our tech stack
• Optimize spend on licenses, third-party integrations, and external consulting resources

Strategic Liaison

• Serve as the primary partner for senior leadership across Sales, Finance, and Operations
• Manage expectations and maintain transparent prioritization and communication that aligns with company-wide initiatives

Financial Systems & AI Evolution

• Lead the requirements gathering for our expansion into financial systems
• Be on the forefront of AI innovation as we scale the business through AI adoption
• Layer cutting-edge automation on a firm, clean data foundation

Requirements Oversight

• Oversee the full requirements lifecycle
• Ensure business needs are translated into robust, scalable functional requirements, "to-be" process maps, and data-backed user stories

What You Will Need to Accomplish the Job

• Bachelor’s degree in Business, Information Systems, or a related field, with a deep focus on the Salesforce ecosystem
• 7+ years of experience in Business Systems or Product Management
• 3+ years of direct people management experience, specifically leading PMs or BSAs
• Proven expertise in Product Operations, including experience managing roadmapping tools, capacity planning spreadsheets, and ROI-based prioritization frameworks
• Experience in budget management and vendor relations, specifically in a SaaS/Systems environment
• Exceptional stakeholder management skills, with the ability to navigate competing priorities and communicate technical trade-offs to non-technical audiences

What Will Make Us Love You

• Strategic, "Customer-First" Advocate: Treat employees as premium clientele; build tools that improve daily lives with deep "process empathy"
• The "Product Engine" Architect: Build frameworks, playbooks, and methodologies that allow a scaling team to move faster and more predictably
• Fearless, Data-Driven Prioritizer: Use ROI frameworks to navigate high-pressure requests and protect system integrity and team capacity
• AI Frontier Leader: Identify and execute high-impact AI adoption and scalable automation
• Multi-Lingual Communicator: Bridge the gap between business intent and technical reality
• Proactive Problem-Solver: Design automated solutions that eliminate "swivel-chair" work
• Dedicated Mentor & Coach: Find fulfillment in elevating others