Design Operations Manager, Web Experience

What you'll do

• Own the website and keep it current: Drive continuous improvement of the website, treating it as a living product.
• Refine and elevate inputs: Fine-tune stakeholder inputs by sharpening copy, improving information hierarchy and design, and filling quality gaps.
• Uphold and set a consistent bar for brand, voice, accessibility, and visual quality across every page, with the ability to make direct edits.
• Define, track, and report on outcomes: Set up quantitative metrics, build tracking and reporting, review and improve SEO, GEO (generative/AI search), and user-funnel performance, turning findings into prioritized improvements.
• Build the infrastructure: Partner with engineering to design and develop tooling and infrastructure (CMS, Analytics, systems for blog, support/help content).
• Align teams and messaging: Bring teams together to shape high-level messaging for design and product updates; facilitate syncs, reviews, and retrospectives.
• Connect the content ecosystem: Ensure tight linkage between the website and adjacent content (blog, podcast, other channels) for traffic, messaging, and discovery.
• Take on other tasks as needed to move the website and its objectives forward.

What you'll bring

• 7+ years of experience across web operations, digital project management, design production, or a web producer role — ideally owning a company's public-facing website.
• Strong project-management fluency: intake, prioritization, timelines, stakeholder wrangling, and clear status communication.
• A real craft floor: Independently execute meaningful design and copy edits to a professional standard; comfortable in design tooling, working within an established design system and brand guidelines, and refining web copy.
• Data fluency: Comfort setting up and reading web/analytics data (e.g., GA4), translating it into decisions.
• Working knowledge of SEO and GEO best practices, conversion/funnel optimization, and modern CMS platforms.
• Familiarity with A/B testing, personalization, and QA workflows (brand, accessibility/WCAG, SEO checks pre-launch).
• Technical literacy to collaborate credibly with engineering on tooling and infrastructure decisions.
• Experience with multi-language/multi-region localization projects.

Nice to have

• Experience standing up or migrating a CMS and building reusable component/template systems.
• Background spanning content strategy and multi-channel content (blog, podcast, video).

How we'll measure success

• The website is measurably improving on its defined objectives (traffic, funnel conversion, SEO/GEO visibility).
• Content and messaging are consistent and well-linked across the site and adjacent channels.
• The tooling/infrastructure makes shipping web changes faster and more reliable over time.
• The website's craft quality — visual, editorial, and interaction — visibly reflects and elevates the Brand Design standard.

Compensation & Benefits

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card