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Deployment Operations Lead

Leads deployment operations by building playbooks, managing staffing and capacity for Forward Deployed Engineers, ensuring delivery success, gathering field feedback, and partnering with commercial teams. Requires 3+ years in delivery/operations roles with strong process design skills.

180k – 220kSan Francisco, CABusiness OperationsHybrid3+ YOE

About the role

Key Responsibilities

Playbooks & Delivery Standards

  • Build and maintain the playbooks that define how HappyRobot deploys.
  • Codify what good looks like at every stage—scoping, kickoff, integration, go-live, expansion.

Staffing & Capacity Planning

  • Own the staffing model for the deployment team.
  • Match the right FDEs and DSs to the right accounts based on customer complexity, technical fit, and team capacity.
  • Continuously rebalance as priorities shift.

Delivery Assurance

  • Track delivery health across the portfolio, surface risks, and drive interventions.
  • Pull in extra engineering support, re-scope workstreams, or escalate to leadership as needed.

Field Feedback Loop

  • Gather structured feedback from FDEs and Deployment Strategists on tooling, process, product gaps, and customer patterns.
  • Turn raw field signal into concrete improvements.

Commercial Partnership

  • Sync with the commercial team to sharpen scoping and value-finding on new deals.
  • Ensure deals are set up for successful delivery.

Requirements

  • 3+ years of experience in a delivery, operations, or deployment-heavy role (e.g., Deployment Operations, Professional Services Operations, Solutions Engineering, Technical Program Management, or Forward Deployed Engineering).
  • Strong operational aptitude—able to design and run repeatable processes across a distributed team.
  • Experience working in a multi-stakeholder environment, specifically interfacing between field/delivery teams and Commercial.
  • Ability to balance "big picture" strategic work (playbooks, staffing models, commercial partnership) with "in the weeds" execution (unblocking a stuck account, running a feedback session, fixing a scoping doc).

Skills

PlaybooksCapacity PlanningStaffing ModelsOperational ProcessesFeedback LoopsCross-Functional CollaborationProgram ManagementProcess DesignRisk ManagementCustomer Deployment

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