General Manager, Taiwan

Responsibilities

• Lead and manage all operational aspects of Flexport’s business in Taiwan, ensuring efficiency, compliance, and alignment with global standards.
• Develop and execute country strategies aligned with regional and global objectives to drive growth and profitability.
• Set financial targets, including volume, revenue, net revenue, gross profit, cost of goods sold, and operating expenses, in partnership with Sales, Finance, and regional leadership.
• Own the country P&L and operational metrics, including on-time performance, schedule quality, and productivity.
• Develop annual operating plans, establish performance metrics, cascade objectives across teams, and report progress to executive leadership.
• Identify procurement opportunities and lead strategic negotiations with airlines, shipping lines, handlers, truckers, and third-party forwarders.
• Establish vendor strategies, service-level agreements, and performance-management processes.
• Monitor procurement costs against the market and drive improvements in competitiveness.
• Align local product capabilities with market needs and develop new end-to-end service solutions where gaps exist.
• Partner with product and engineering teams to identify product and feature gaps, define requirements, and influence the product roadmap.
• Lead operational quality improvements using on-time performance, schedule quality, and other relevant metrics.
• Recruit, develop, and lead a high-performing local management team in partnership with Sales, Finance, and Account Management.
• Establish team and individual objectives, manage engagement and performance, and lead teams through organizational change.
• Build and maintain partnerships with local customers, airlines, shipping lines, government stakeholders, and other partners.
• Partner with Sales to develop go-to-market, pricing, customer segmentation, trade-lane markup, and strategic-account investment strategies.
• Provide market, operations, technology, and consultative sales expertise to support business growth.
• Formalize and disseminate market intelligence and sales collateral.
• Ensure legal, regulatory, and ethical compliance across the operation.

Requirements

• 15+ years of progressive experience in logistics, freight forwarding, or supply chain management.
• At least 10 years of leadership experience.
• Proven track record of growing a freight-forwarding business in Taiwan.
• Strong relationships with local buyers of freight-forwarding services.
• Deep understanding of Taiwan’s logistics market and experience working with local partners, airlines, shipping lines, and government regulations.
• Proven ability to develop and execute operational strategies that drive growth and efficiency.
• Strong negotiation and relationship-building skills.
• Experience managing customer and partner relationships.
• Hands-on experience managing complex supply-chain operations, process improvement, and technology implementation.