Customer Value Architect III
Own adoption and value plans for a portfolio of B2B SaaS customers, connecting Mixpanel usage to measurable business outcomes. The role requires customer-success or consulting experience, strong stakeholder management, technical communication, and hands-on AI tooling experience.
About the job
Responsibilities
- Own the value plan for each account in your portfolio, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure.
- Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to customer priorities.
- Run discovery on customer priorities and pain points, turning findings into concrete adoption plans and internal updates.
- Partner with the Account Executive on expansion and the renewal counterpart on renewal execution, bringing the value case and adoption evidence that supports both.
- Lead enablement and best-practices sessions on dashboard design, funnel analysis, and retention modeling to deepen customer usage.
- Monitor usage and health signals and lead business reviews that surface what is working, deepen adoption, and catch risk early.
- Identify underused features and contracted capabilities and turn them into clear customer recommendations.
- Triage product questions and issues, resolving what you can and routing the rest to the appropriate team.
- Build a point of view on a customer's AI maturity and use Mixpanel's AI capabilities to help customers build on their product data.
- Coordinate with GTM, Product, and Engineering on escalations and share effective practices with the broader Customer Value Architects team.
Requirements
- Experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience.
- Track record of managing relationships across business and technical stakeholders.
- Ability to translate technical concepts, including data models and product metrics, for non-technical stakeholders.
- Experience turning product usage into a clear story about customer outcomes and ROI.
- Comfort building and running adoption plans tied to customer goals.
- Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots.
- Collaborative approach to working across account teams and internal partners.
- Good judgment when prioritizing accounts and actions.
Nice-to-Haves
- Background in product analytics, growth, or data-driven product development.
- Experience in a technical advisory or professional services capacity.
- Familiarity with analytics instrumentation, event tracking, or data tooling.
Benefits
- Comprehensive medical, vision, and dental care
- Mental wellness benefit
- Generous vacation policy and additional company holidays
- Enhanced parental leave
- Volunteer time off
- U.S. benefits including pre-tax benefits, 401(k), wellness benefit, and holiday break
Skills
Mixpanel, Product Analytics, Dashboard Design, Funnel Analysis, Retention Modeling, AI, Mcp, Llm Copilots, Data Models, Product Metrics, Analytics Instrumentation, Event Tracking, Data Tooling
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