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CommandLinkCommandLinkUnited States

Project Manager, Service Delivery

Manages end-to-end delivery of telecommunications orders for business customers, coordinating internal and third-party resources while handling VoIP, SD-WAN, and circuit ordering projects. Requires 5+ years in telecom and project management experience.

50k – 90k
Remote5+ YOEBusiness Operations

About the role

Key Responsibilities

  • Own and manage the entire delivery process for assigned orders, ensuring timely and high-quality delivery of services
  • Coordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines
  • Regularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycle
  • Handle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes
  • Document dependencies and priorities clearly for efficient project execution
  • Utilize hands-on delivery experience to drive successful outcomes for each project
  • Demonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with various carriers

Qualifications

  • Minimum of 5 years experience in the telecommunications industry
  • Minimum of 5 years of experience in Service Delivery and/or Project Management
  • Hands-on experience in VoIP, SDWAN Implementation, and Internet Circuit ordering with carriers
  • Ability to document dependencies and priorities clearly
  • Proficient in effectively managing third-party resources

Benefits

  • Generous Medical, Dental, and Vision coverage for full-time employees
  • Flexible time off
  • 401k
  • Free DoorDash lunches on Fridays
  • Employee referral bonuses

Skills

Project ManagementService DeliveryVoipSd-WanInternet Circuit OrderingTelecommunicationsThird-Party Resource ManagementNumber Porting

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