City Operations Manager

Responsibilities

• Develop, implement, and iterate on dynamic pricing strategies for the city's parking portfolio.
• Continuously evaluate trends and competitor rates to maximize revenue.
• Seek out revenue opportunities through business development, such as pitching partnerships to local businesses.
• Monitor event rates to ensure competitive pricing.
• Manage partnerships with third-party vendors for services like cleaning, maintenance, and WiFi installation.
• Own the physical appearance and day-to-day operations of all parking facilities in the region.
• Proactively identify and resolve issues impacting facility performance.
• Manage and coordinate enterprise event rentals and lot closures.
• Organize and oversee event operations.
• Manage the Space Force enforcement fleet, including contractors and part-time employees.
• Create and manage schedules for part-time Space Force employees.
• Grow and develop the part-time Space Force employee program to optimize revenue.

Requirements

• Strong operations background.
• Ability to seek out improvement opportunities and foster idea sharing and creative problem solving.
• Strong customer service mindset with experience interacting with property owners.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate challenges and lead others with a "Never Ever Give Up" attitude.
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.
• Willingness to work in various weather conditions (heat, wind, snow, rain).
• Ability to lift, push, and pull at least 25 pounds.
• Ability to stand and walk for extended periods.
• Flexibility for non-9-to-5 hours due to 24/7 facilities.
• Comfort with ambiguity and building processes from scratch.
• Willingness to travel ~6 weeks per year for offsites, launches, and onboarding.

Nice-to-Haves

• Experience in revenue management, pricing strategies, or parking/real estate operations.
• Background in managing enforcement or field teams.
• Business development or partnership pitching experience.