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Order.coOrder.coChicago, IL

Order Operations Specialist

Manage order fulfillment, place POs with vendors, maintain product catalog, and resolve logistics issues for a B2B procurement platform. Requires strong Excel/Sheets skills and online purchasing experience.

46k – 54k/yr
RemoteBusiness Operations

About the role

What You'll Do

  • Fulfill orders on behalf of customers for a variety of products across a variety of vendors
  • Place purchase orders with suppliers, schedule deliveries, and manage logistics
  • Create and maintain accurate product listings in our catalog
  • Adhere to documented standards around approved items, pricing, and vendors
  • Verify purchase orders and acceptable vendors by comparing items/vendors requested to the catalog; clarify unclear items; recommend alternatives
  • Foster and maintain strong relationships with Operations, Sales, Customer Success
  • Communication through customer support channels regarding issues and the resolution of orders
  • Proactively contact vendors on occasion to ensure on-time deliveries, resolve stockouts, and other problems
  • Verify receipt of items by comparing tracking information to customer feedback; resolve shipment errors with suppliers
  • Assist and contribute to process improvement projects within the department and across the organization

Qualifications

  • Experience with online purchasing and data entry in a variety of software systems
  • Good verbal and written communication skills
  • Proficient in Microsoft Excel / Google Sheets

Compensation & Benefits

  • Competitive compensation package including stock options
  • Employer-sponsored 401(k) with employer match
  • Robust medical, dental, vision, and wellness benefits
  • Flexible time off and remote work policies
  • Anticipated hourly rate: $22-$26/hour

Skills

ExcelGoogle SheetsData EntryOnline PurchasingVendor ManagementOrder FulfillmentLogistics CoordinationCustomer Support

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