Skip to content
LatentLatentSan Francisco, CA

Customer Enablement Trainer

Designs and delivers training programs for customers adopting an AI-powered healthcare platform, working with clinicians, operational leaders, and IT teams to drive proficiency and time-to-value. Requires 3-6+ years in customer enablement or training, preferably in healthcare SaaS.

Salary not listed
Remote3+ YOESales Enablement

About the role

What You’ll Do

Training Delivery & Facilitation

  • Lead live virtual and onsite training sessions across clinical and operational user groups
  • Deliver role-based enablement that drives proficiency and reinforces best practices
  • Facilitate hands-on product walkthroughs, Q&A sessions, and office hours
  • Own go-live training execution to ensure customer readiness and successful launches

Curriculum & Content Development

  • Create engaging training materials including decks, quick-start guides, videos, e-learning modules, and workflow job aids
  • Customize training based on clinical workflows, customer use cases, and user roles
  • Partner with Product and Product Marketing to keep training content aligned with product releases

Customer Readiness & Adoption

  • Serve as a product expert across Latent’s features, workflows, and applied use cases
  • Assess customer training needs and recommend the right mix of live and asynchronous learning
  • Collect feedback and iterate on training programs to continuously improve quality and impact
  • Support adoption goals by reinforcing key behaviors and success metrics post-implementation

Cross-Functional Collaboration

  • Partner with Implementation and Account Management to align training with customer goals
  • Share frontline insights to inform product improvements and enablement strategy
  • Collaborate with Clinical and Technical teams to ensure training is accurate, compliant, and healthcare-grade

What You Bring

Experience

  • 3–6+ years in customer enablement, training, or education within SaaS, healthcare technology, digital health, or clinical operations
  • Experience training clinicians or healthcare operational users strongly preferred
  • Background in implementation, customer success, or clinical education is a plus

Skills

  • Exceptional facilitator who can engage audiences with clarity, confidence, and empathy
  • Strong instructional design and curriculum development capabilities
  • Ability to simplify complex AI-driven workflows into intuitive experiences
  • Excellent communication and storytelling skills
  • Comfortable operating in a fast-paced startup environment

Skills

SaaSAIInstructional DesignCurriculum DevelopmentVirtual TrainingE-LearningClinical WorkflowsProduct EnablementHealthcare TechnologyCustomer Success
Dialpad

Partner Technical Delivery Engineer

DialpadAustin, TX

Own technical enablement for Dialpad's partner ecosystem by designing and delivering hands-on workshops, bootcamps, lab environments, and certification programs on UCaaS, CCaaS, and Agentic AI products. Requires 3+ years in pre-sales, solutions engineering, or technical training with strong teaching and project management skills.

Salary not listed
On-site3+ YOESales Enablement
Reality Defender

Sales Enablement Content Strategist

Reality DefenderNew York, NY

Create and own sales enablement content including pitch decks, battlecards, positioning, and case studies for a deepfake detection cybersecurity platform. Translate complex product and threat landscape details into persuasive materials for sales, CS, and enterprise/government customers. Requires 3-5 years in content, enablement or PMM, ideally in B2B SaaS or cybersecurity.

140k – 180k/yr
On-site3+ YOESales Enablement
Ashby

Customer Success Enablement Manager

AshbyUnited States

Customer Success Enablement Manager partnering with CS leadership to design, deliver, and measure onboarding, training programs, playbooks, and resources that accelerate ramp, improve NRR/expansion, and drive consistent execution for a ~100-person CS organization.

160k – 209k/yr
Remote5+ YOESales Enablement
Snowflake

GTM & Enablement Program Manager

SnowflakeMenlo Park, CA

Build, scale, and operate Go-to-Market onboarding and enablement programs at Snowflake (Observe). Own operational execution, coordinate cross-functional SMEs, manage learning assets and bootcamps, track KPIs, and drive continuous improvement for sales productivity. Requires 3+ years in sales enablement or GTM program management.

133k – 174k/yr
Hybrid3+ YOESales Enablement
Topsort

Sales Enablement Manager

TopsortSomerville, MA

Sales Enablement Manager responsible for building playbooks, onboarding, training, and resources to accelerate sales cycles and improve win rates for the commercial team in a fast-growing B2B SaaS startup. Requires 5+ years in sales enablement, cross-functional collaboration with Sales/Product/Marketing, and experience in enterprise sales processes.

Salary not listed
On-site5+ YOESales Enablement