Technical Account Manager, Okta

What you’ll be doing

• Build deep, long-lasting relationships with customers as their go-to technical advisor.
• Provide expert guidance on implementing and optimizing Okta’s Workforce Identity solutions.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Earn customer trust by understanding their goals and use cases and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements.
• Maintain focus on increasing subscription adoption, customer satisfaction, and retention.
• Partner with Okta’s account teams and Customer Success Managers to develop and execute strategic success plans.
• Resolve technical challenges by coordinating with internal teams, including support and engineering.
• Proactively share product insights and deliver enablement sessions to drive adoption and technical success.
• Serve as a thought leader, providing best practices, workshops, and training.

What you’ll bring to the role

• 5+ years of experience in information technology, cloud platforms or software industry, preferably in a fast-paced environment.
• 1+ years of experience as a Technical Account Manager (TAM) or comparable role such as Technical Consultant, Product Management, Solution Architect, or similar role.
• 1+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• Solid understanding of one or more of the following:
  • Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
  • Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols).
  • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).
  • SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities.
  • Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).
  • Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc).
• Strong problem-solving skills and the ability to manage escalations effectively.
• Proven ability to collaborate cross-functionally and drive customer-focused outcomes.
• Excellent communication skills, capable of translating complex technical topics into actionable insights. Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts.

Nice-to-haves

• Relevant certifications (e.g., Okta Certified, CISSP, or equivalent).