Own high-risk cross-functional escalations, investigate root causes of recurring operational issues, and partner across teams to implement process improvements and prevent repeat failures in a high-growth environment. Requires 3+ years in operations or escalation management, strong analytical and communication skills, and comfort with ambiguity.
Salary not listed
Remote3+ YOEBusiness Operations
About the role
Responsibilities
Own high-risk, cross-functional escalations that do not have a clear playbook
Ensure timely follow-through and closure on issues, decisions, and action items
Investigate recurring issues and identify root causes
Partner cross-functionally to remove blockers and prevent repeat failures
Bring clarity to ambiguity by connecting people, data, and context
Serve as an escalation partner for issues requiring leadership visibility, root cause thinking, or coordinated resolution
Support operational readiness and respond quickly to external changes impacting the organization
Provide visibility into friction points, risks, and remediation strategies
Help improve the operator and user experience through prevention, mitigation, and resolution
Minimum Requirements
3+ years of experience in high-growth operations, escalation management, or process improvement
Proven ability to investigate complex issues and drive them to resolution
Ability to manage multiple priorities with urgency and accuracy
Excellent communication and cross-functional collaboration skills
Comfort working in ambiguity and high-accountability environments
Preferred Qualifications
Experience with AI, automation, or workflow tools to improve organizational effectiveness
Understanding of operational workflows (filing processes, user operations, risk management)
Experience in tax operations, sales tax automation, financial services, or regulated environments
Familiarity with root cause analysis or continuous improvement methodologies (e.g., Lean, Six Sigma)
Experience collaborating with operations leads and senior stakeholders on strategy alignment
Skills
Root Cause AnalysisProcess ImprovementCross-Functional Collaborationescalation managementleansix sigmaAIAutomationworkflow tools
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