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StripeStripeUnited States

AutoFile Specialist, Tax

Own high-risk cross-functional escalations, investigate root causes of recurring operational issues, and partner across teams to implement process improvements and prevent repeat failures in a high-growth environment. Requires 3+ years in operations or escalation management, strong analytical and communication skills, and comfort with ambiguity.

Salary not listed
Remote3+ YOEBusiness Operations

About the role

Responsibilities

  • Own high-risk, cross-functional escalations that do not have a clear playbook
  • Ensure timely follow-through and closure on issues, decisions, and action items
  • Investigate recurring issues and identify root causes
  • Partner cross-functionally to remove blockers and prevent repeat failures
  • Bring clarity to ambiguity by connecting people, data, and context
  • Serve as an escalation partner for issues requiring leadership visibility, root cause thinking, or coordinated resolution
  • Support operational readiness and respond quickly to external changes impacting the organization
  • Provide visibility into friction points, risks, and remediation strategies
  • Help improve the operator and user experience through prevention, mitigation, and resolution

Minimum Requirements

  • 3+ years of experience in high-growth operations, escalation management, or process improvement
  • Proven ability to investigate complex issues and drive them to resolution
  • Ability to manage multiple priorities with urgency and accuracy
  • Excellent communication and cross-functional collaboration skills
  • Comfort working in ambiguity and high-accountability environments

Preferred Qualifications

  • Experience with AI, automation, or workflow tools to improve organizational effectiveness
  • Understanding of operational workflows (filing processes, user operations, risk management)
  • Experience in tax operations, sales tax automation, financial services, or regulated environments
  • Familiarity with root cause analysis or continuous improvement methodologies (e.g., Lean, Six Sigma)
  • Experience collaborating with operations leads and senior stakeholders on strategy alignment

Skills

Root Cause AnalysisProcess ImprovementCross-Functional Collaborationescalation managementleansix sigmaAIAutomationworkflow tools
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