Cruise Operations Manager

Key Responsibilities

• Manage the day-to-day execution of cruise operations, ensuring high-quality support and operational excellence.
• Manage operational workflows related to the cruise booking portal, ensuring successful rollout, adoption, and ongoing optimization.
• Lead multiple projects and operational initiatives simultaneously, from planning through execution and continuous improvement.
• Identify opportunities to improve processes at scale and implement solutions that increase efficiency, accuracy, and scalability.
• Monitor operational performance through reporting and data analysis, using insights to identify trends, surface opportunities, and inform decision-making.
• Partner closely with the Senior Manager, Cruise Operations to support the continued growth and scaling of the cruise business.
• Assist with group booking management, including group block setup, inventory tracking, deadlines, and cruise line coordination.
• Collaborate cross-functionally with Product Operations, Booking Platform, and other internal partners to improve systems, workflows, and operational outcomes.
• Build clear, polished presentations that communicate operational updates, performance metrics, and recommendations to stakeholders.
• Operate effectively in a fast-paced, evolving environment, adapting quickly as new products, processes, and priorities emerge.

Requirements

• 3-5 years of experience in operations, project management, or a related business function.
• Demonstrated experience independently managing multiple projects or operational workflows from end to end.
• Strong analytical skills with experience pulling, interpreting, and acting on operational data and reporting.
• Proven success designing, improving, and scaling operational processes.
• Demonstrated ownership of a business function or operational area, with a proactive and accountable approach to execution.
• Strong cross-functional collaboration skills and the ability to build productive working relationships across teams.
• Experience working with operational systems and tools such as Jira, booking platforms, CRM systems, business intelligence tools, and spreadsheets.
• Excellent organizational skills with exceptional attention to detail and the ability to manage high-volume work.
• Comfort working in ambiguity and adapting quickly in a fast-paced, high-growth environment.
• Ability to work in the United States and be based in, or willing to relocate to, New York City.

Strongly Preferred

• Experience in the travel industry (not required).
• Cruise industry or group booking operations experience.
• Experience in startup, marketplace, hospitality, or e-commerce operations.
• Experience creating executive-ready presentations that effectively communicate operational performance and recommendations.

Compensation & Benefits

• Indicative compensation range of $85K–$115K + equity (final compensation depends on level; multiple levels considered).
• Unlimited vacation.
• Health Insurance (including an option completely covered by Fora).
• Dental & Vision Insurance.
• Wellhub Memberships.
• 401k plan with company match.
• Commuter Benefits.
• Supplemental Life Insurance.
• Stock Options.