Account Manager-Legal

Responsibilities

• Manage all aspects of the renewal cycle for a book of existing law firm clients across the East Coast
• Drive client interactions, with a focus on identifying and capitalizing on expansion opportunities within accounts, aiming for a net retention target of 120%+
• Collaborate with the customer success team to ensure the delivery of exceptional client service and an unparalleled customer experience
• Work closely with Octus’s product team to identify opportunities for product enhancements
• Employ meticulous tracking and analysis of KPIs and product usage on accounts to formulate and implement appropriate relationship management strategies and territory planning

Requirements

• 2+ years of progressive experience in an account management or customer-facing role, specializing in B2B solutions for small to medium sized law firms
• Ability to cultivate relationships and forge business partnerships
• Proven track record of achieving and exceeding targets
• Exceptional organizational skills, a keen attention to detail, and the ability to effectively prioritize and respond promptly to multiple ongoing workstreams
• Strong interpersonal, verbal, and written communication skills
• Willingness to travel for client meetings throughout the assigned territory (East Coast)
• Experience with Salesforce

Compensation

• Salary range: $90,000–$105,000
• Eligible for additional commission-based compensation