Manager, Security Operations Center

Leads a regional Security Operations Center team responsible for scalable processes, 24/7 coverage, analyst development, quality assurance, and cross-functional security operations. Requires extensive global SOC experience, Windows forensics expertise, and prior team leadership or management.

About the job

Responsibilities

Design, implement, and enforce internal processes to reduce burnout and increase the productivity of the operations center against global expectations and standards.
Manage and enforce local and global shift coverage to maintain 24/7 operations 365 days a year.
Meet weekly with analysts in one-on-one settings to socialize focus initiatives, gather feedback, provide feedback, and support career progression.
Contribute to analyst training programs covering digital forensics, incident response, malware analysis, detection engineering, threat hunting, and automation.
Work with Product teams to prioritize capabilities that augment analyst capabilities.
Maintain accountability for routine quality assurance for the designated region.
Partner with Support to create streamlined workflows for customer requests requiring Security Operations Center analysis.
Mature processes and relationships with Tactical Response, Threat Hunting, and Detection Engineering teams.
Provide technical leadership to Security Operations Center analysts.
Ensure team members understand organizational goals and how their work contributes to the mission.
Provide input and guidance to Marketing, Sales, Support, and Product stakeholders.
Develop, track, and report on Objectives and Key Results linked to Security Operations Center initiatives.
Help operationalize new technologies and services.
Participate in public speaking engagements, including webinars and in-person events.

Requirements

Experience leading diverse cybersecurity teams across security operations, digital forensics, incident response, malware analysis, threat hunting, and detection engineering.
5+ years of Security Analyst experience in a global 24/7 Security Operations Center, with a focus on Windows forensics.
2+ years of team lead or managerial experience in a global operations center or incident response role, preferably within an MSSP, MDR provider, or incident response service.
Active engagement in the information security community through conferences or public-domain conversations and projects.
Ongoing learning and awareness of threat actor tradecraft, detection techniques, and security operations concepts.
Ability to identify workflows and create detailed process diagrams and operating procedures.
Effective communication of highly technical concepts to stakeholders with varying technical backgrounds.
Experience leading initiatives or projects requiring delegation and accountability.
A data-driven approach with experience in data science concepts.

Compensation and Benefits

Fully remote work.
At least one annual trip to the US for the Summer Summit, with additional local events in Australia.
$800 AUD new-starter home-office setup reimbursement.
12 weeks of paid parental leave for primary and secondary carers.
$185 AUD monthly digital allowance for personal phone and internet costs.
$40 AUD monthly home-office technology stipend.
Subsidized private health insurance.
Stock options for all full-time employees.
Access to BetterUp for coaching and personal and professional growth.

Skills

Security Operations Center, Windows Forensics, Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, Security Operations, Process Design, Operating Procedures, Data Science, Quality Assurance