Travel Security Manager - APAC
Leads OpenAI’s APAC travel security program, managing risk assessments, traveler support, incident response, crisis operations, and external providers. Requires 8+ years of corporate travel security experience, broad APAC operating knowledge, strong analytical judgment, and the ability to advise senior stakeholders.
About the job
Responsibilities
- Own day-to-day travel security operations across APAC, including high-risk travel reviews, traveler briefings, monitoring, escalation, incident response, and traveler accountability.
- Produce intelligence-led risk assessments, advisories, decision briefs, and mitigation options for employees and senior stakeholders.
- Monitor geopolitical, security, health, environmental, and transport risks with intelligence analysts and external providers, translating developments into operational decisions.
- Lead responses to medical emergencies, security incidents, natural disasters, civil unrest, airspace or transport disruption, and other traveler-affecting events.
- Maintain regional procedures, playbooks, decision triggers, communications, training, exercises, and after-action reviews.
- Support company events, strategic meetings, executive travel, and other business activities requiring coordinated travel security planning.
- Manage travel risk, medical and security assistance, intelligence, secure transport, and other specialist providers, including service quality and performance reviews.
- Use travel management, traveler tracking, mass communication, intelligence, and case-management tools while maintaining data quality, privacy, access controls, and operational resilience.
- Partner with travelers and business teams to deliver proportionate, practical security measures.
- Use metrics, operational reviews, automation, and governed AI tools to improve service quality, consistency, speed, and scale.
Requirements
- 8+ years of directly relevant experience in corporate travel security or travel risk management, including recent ownership of a regional or global program.
- End-to-end ownership of travel security operations, including risk assessment, pre-travel preparation, high-risk travel, active-trip monitoring, traveler tracking, emergency assistance, incident response, and crisis support.
- Substantial operating experience across multiple APAC subregions, with the judgment to adapt global standards to different legal, cultural, infrastructure, and risk environments.
- Experience leading significant traveler incidents and complex, fast-moving crises involving incomplete information and multiple stakeholders.
- Strong analytical skills and the ability to translate intelligence into recommendations, decision points, traveler communications, and operational actions.
- Hands-on experience with travel management data, traveler tracking or mass communication platforms, medical and security assistance services, intelligence tools, and related workflows.
- Experience managing external providers and collaborating across global, cross-functional, and geographically distributed teams.
- Excellent written and spoken English, including the ability to brief senior leaders and communicate calmly with travelers under pressure.
- Sound judgment, discretion, independence, and effective escalation skills.
Nice to Have
- Deeper operating experience in East Asia or professional capability in an additional APAC language.
- Experience applying ISO 31030 or a comparable travel risk management framework.
- Practical experience using data, workflow automation, or AI-assisted tools to improve travel security operations with appropriate validation and human oversight.
Compensation and Benefits
- Regional and international travel is required and is expected to comprise approximately 25% of the role.
Skills
Travel Risk Management, Corporate Security, Risk Assessment, Incident Response, Crisis Management, Traveler Tracking, Intelligence Analysis, Mass Communication Platforms, Case Management, Provider Management, Iso 31030, Workflow Automation, Artificial Intelligence, Data Analysis
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