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Customer Success Engineer

Design and implement production-ready streaming architectures, onboard customers, and build integrations for Redpanda's data platform. Requires 7+ years in customer-facing distributed systems roles and proficiency with Kafka, cloud platforms, and security technologies.

175k – 206kAustin, TXSolutions ArchitectureHybrid7+ YOE

About the role

You Will

  • Spend time working with our products to build new partner or technology integrations, use cases, and automation capabilities with our customers
  • Be prolific in sharing content and best practices both internally and externally
  • Work alongside the Customer Success team to onboard new customers and work with existing customers to drive their success and excellence
  • Design and implement production-ready streaming architectures that solve customer business problems and meet their performance, reliability, and scalability requirements
  • Partner with Redpanda product management, engineering, and support teams to solve customer challenges and improve customer experience
  • Identify and resolve technical barriers to production readiness, performance optimization, and expanded use cases
  • Build tooling, automation and other technical assets that can be re-used by multiple customers to improve their Redpanda experience

You Have

  • 7+ years of prior experience in a customer facing role working hands on with distributed systems technologies similar to Redpanda
  • Experience with creating blog content and/or documentation on the production use cases and solutions
  • Outstanding consulting skills, able to easily context switch between internal teams and customers, from code to whiteboard, from support to engineering
  • Comfortable developing/prototyping solutions in many different languages (e.g., Java, Python, Go, and Javascript)
  • Experience working with distributed systems such as Kafka, Spark, Hadoop, Cassandra, etc
  • Good understanding of security technology (TLS, SASL, Kerberos, OAuth, OIDC etc.)
  • Knowledge of different cloud vendors (AWS, GCP and Azure)
  • An Understanding of the fundamentals of high availability and disaster recovery and are able to design HA/DR solutions to meet customer needs and constraints
  • Passion for working on complex technical problems and have a strong understanding of modern data infrastructures and streaming technologies
  • Strong ability to build relationships with our partners, customers, and open-source users
  • Collaborative spirit and enjoy making sure each team gets customer feedback to provide great customer experience
  • Flexibility to travel to meet customers, attend events or conferences (up to 25%)
  • Experience with Kubernetes or Ansible a plus

Compensation

  • U.S. base salary range for this role is $175,000 - $206,000, not including bonus and/or commission

Skills

KafkaSparkHadoopCassandraJavaPythonGoJavaScriptAWSGCPAzureKubernetesAnsibleTlsSasl

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