Customer Success Associate - Boston
Manages high-volume Datadog customer accounts to drive adoption, retention, and growth opportunities. Requires 1+ years in customer-facing roles, strong communication, and sales motivation.
Customer Success Associate - Denver
Manages high-volume Datadog customer accounts to drive adoption, retention, and growth opportunities. Handles support escalations, billing, enablement, and collaborates cross-functionally with 1+ years in customer-facing roles.
54k – 72kDenver, COCustomer SuccessHybrid1+ YOE
About the role
What You’ll Do
- Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
- Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
- Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
- Act as an advisor to customers to ensure they’re leveraging the solution effectively
- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
Who You Are
- Customer-minded, always trying to provide the most value possible
- Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
- A strong communicator (written and verbal) with excellent attention to detail
- Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
- 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success
- Passionate about building long term and lasting relationships
Benefits and Growth
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
Reasonably estimated yearly salary: $54,000—$72,000 USD
Skills
MEDDICCommand Of The MessageCustomer Relationship ManagementAccount ManagementSales NegotiationCross-SellingUpsellingUsage AnalyticsTechnical SupportCross-Functional Collaboration
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