Commercial Trainer

Responsibilities

• Own the commercial employee onboarding program in the US
• Schedule new hire onboarding sessions, create training schedules, and coordinate session presenters
• Deliver instructor-led classroom training and onboarding curriculum to Sales & Account Management teams
• Ensure all commercial training materials are current; manage recurring updates for consistency and accuracy
• Catalog and promote user-created documentation and resources
• Create role-specific training materials for new hires through tenured staff
• Collaborate with managers to develop and implement curriculums for specific audiences; define and track measures of success
• Roll out new information and help commercial team members adopt new ways of working
• Maintain training tools: Training Content Drive, Lessonly, and Internal Help Pages
• Develop and maintain a feedback loop with the training team and new hires; review adjustments quarterly
• Generate training materials for new product releases; coordinate with regional leaders and product champions
• Empower new team members to be self-sufficient after 6 months (know where to look for answers and gain dashboard knowledge)
• Enable the Commercial team to demonstrate new features using live client examples or updated demo dashboards; may require coordination with Business Intelligence team

Requirements

• 3+ years of experience working in commercial training, ideally having trained those working through the full customer lifecycle
• Experience working in a commercial, client-facing role (Sales, AM, etc.)
• Exceptional communication skills including clear and concise writing, engaging presentation style, and group facilitation skills
• Strong leadership and teamwork skills with demonstrated ability to collaborate across teams and roles
• Technical aptitude and ability to learn new softwares & programs
• Experience working within a CRM
• Background/experience in training, teaching, or education
• Ability to multitask across multiple projects and departments to meet deadlines
• Familiar with the Tourism Industry, specifically tours and activities

Nice-to-Haves

• Experience with SaaS

Compensation & Benefits

• $31.88–$47.82/hour, plus 10% bonus potential
• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit (22 weeks paid parental leave, 2 weeks paid grandparent leave, extended care and bereavement leave)
• Life insurance policy
• 401k + employer matching
• Social hours & events and team-building
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours